Purchases at Temu with cashback in Germany
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
Reviews on Temu (38)
I would like to give ZERO but one star is the minimum. My comment concerns a purchase at Temu with a 100% cashback. This is fiction or at least it was in my case. I met all the conditions to obtain a 100% refund, i.e. the first: registration, order and login. I did not want to share my card details so I paid for the order via PayPal. PayPal is accepted by Temu and my account has been active and used for many years. For a few hours the transaction had the status of being processed and a few days later (as always) PayPal withdrew funds from my bank account. In the meantime, Latyshop granted cashback, which was later canceled. Because the day after the purchase, Temu canceled my transaction because of quote - "After careful verification, we discovered unusual activity in the payment process, which prompted us to issue a full refund as a precaution". It is very convenient if you need to send the purchased goods and return the payment. So it is better to cancel the transaction for a fictitious reason. Of course, I tried to find out what unusual activity took place during the payment. Unfortunately, neither the agent via chat (despite internal consultations) nor another "expert from abroad" via customer service gave me an answer. I only received copy/paste responses that did not contribute anything to the case. My conclusion is that it is a waste of time and nerves on Temu. I was fooled and Temu obtained my full data (personal/address/telephone) for free. A MOCK!!!
Good morning!
We are sorry that something similar happened:(
We hope that it will not happen again.
