Purchases at Temu with cashback in Germany
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
Reviews on Temu (107)
I have continued making purchases at Temu, since I told them that I am not receiving the cashback, it has been 3 months ago, and I indicated that the steps I follow are: I open the Letyshops app, I search for Temu, I click on the go to the store button, I search for products and select and when I send them to the shopping cart and pay I do not receive the cashback or an email with cashback from the purchases, I regret that this is the case, I have never had cashback problems for a long time now nothing arrives, sometimes I think it is already an advertisement
Hello, Carlos!
We're sorry about what happened. Please, if it doesn't bother you too much, could you make a video of your next purchase at Temu and send it to us? We'd greatly appreciate it.
Sometimes they take a little longer than expected, but right now half of a purchase hasn't arrived yet.
Yes, they give you cashback, but it would be nice if it took less time to confirm.
Hello,
Thank you for your feedback ❤ We fully understand that no one likes to wait, but the confirmation time depends on our partners and we cannot always influence this process.
Don't buy, I bought two products for 1457 pesos and they gave me 24 pesos for one and they rejected the other, that's why you buy so they don't give you the cashback. Seriously, how bad on the part of Letyshops and Temu.
Hello, Mariné.
We are sorry for any inconvenience caused. The store gave us a response regarding your order PO-128-05987545982071414, but unfortunately it is negative. There was a problem with the affiliate link, so the store could not identify that the purchase was made through our service.
As for the other order, we credited you a bonus from our funds. If you have any questions, please let us know, we are always ready to help you ❤
When you have active cash back, I'm afraid that at 30% it's a complete lie. I made my purchase thinking that they were going to help me, they give very little to old users. I read a comment where they said 1.5% is better than nothing, it's funny, it's like telling the customer, a crumb is better than nothing, sorry. But it's an unethical way of telling the customer. I like it and I will continue buying, even if it takes a long time to arrive, it would just be good to give a little more to old customers.
The bad thing is that a cash back appears, of an amount when you come to see it suddenly they lower it to that amount, you do not receive what they initially told you they were going to give you, you receive less and little by little they do it like that, it goes down more and more.
Hello!
We apologize if our response offended you, that was not our intention. The refund for purchases from regular users is lower, as the store pays a higher commission only for purchases from new customers.
Cashback may vary from the amount shown above. This is due to a difference between the currency exchange rate shown in-store and your account, as well as the deduction of VAT and other applicable amounts/taxes from the value shown as “Pending”.
and a €5 bonus
