2 purchases made in Fnac, 2 occasions that the cash back is not reflected.
We understand your emotions. Cashback loss situations are also unpleasant for us.
We see that you have created the requests for the search for the lost cashback. Don't worry, we have contacted our partners and are waiting for their response. As soon as they answer us, we will notify you immediately. We hope that the response is positive and that incidents like this do not happen again.
All the best.
The LetyShops team
Very happy with Fnac's cashback service. Of all the purchases (more than 10 to date) I have seen the cashback reflected in less than 30 minutes after making the purchase.
I am going back to leave an opinion, so you know that although fnac has not confirmed the cashback, lety has contacted me and has made the cashback as a bonus so I change my note about the store. Thanks a lot!!
thank you very much for your words ❤
Glad to help you with this matter. We hope that a situation like this will not happen again.
I made a purchase of 1000 euros in technological products (a computer) at Christmas around here to see if it saved me a little, but, 2 months later I am still waiting for an answer since in letyshops it has not been registered and they transferred the information to FNAC. With this I do not mean that it is the fault of lety, with purchases in other stores I have never had a problem, I think that the delay and the general problem comes from FNAC. Likewise, there are still 30 days to exceed the maximum wait for them to confirm the cashback, I will wait another month and if it is resolved I will change my review. At the moment I am very unhappy with this store.
We are sorry that you have faced such a situation.
We have contacted our partners to understand the reasons for the loss of your cashback. This process can take 8 weeks, unfortunately we cannot speed it up. Do not worry, if we do not have the answer in time, we will contact you and we will do everything in our power to help you.
I leave 1 ☆ because they do not give the option of not leaving any. I made a purchase almost ago in which the cashback should be approx € 11 but what a coincidence that the extension was not activated correctly, when for purchases on aliexpress in which they return a few cents it is always activated luxury. It already happened to me with a purchase in pccomponentes, so it is LetyShops' problem, which is not interested in returning money when a certain amount is exceeded. I have been waiting for almost two months for them to resolve my complaint, having provided images that the purchase was made correctly and the extension was activated, but it seems to me that they are not going to be interested in giving me what corresponds to me. I'm going to uninstall extension and application and look for an alternative.
It is true that there are incidents, where the cashback is not registered, but we never leave the users without a solution and answer.
Do not worry please. We have sent your request to our partners to find out the reason for the loss of cashback and return it. You can control its status in your personal account. If you have any questions, feel free to contact us in the Help section of your account.
With all my heart, we hope that you finally end up enjoying yourself with us, and don't be disappointed any more.
I made a purchase of a lot of money and coincidentally, it does not appear in the app, I made the dispute with LetyShops and, after sending all the documentation, about the order made, the confirmation, the payment and until the delivery date, they tell me that the I will have a problem, I did not do it well, yes, for the cents they give in aliexpres, I always do it well and all of them are credited to me. You are some jetas, or the fnac or LetyShops, or the two in collusion. A fraud.
We are sorry that you have such an experience.
We have verified everything and, unfortunately, according to the information in our system, the transition to the Fnac store did not take place, so you have not received the cashback. You can check it yourself in the section "Orders and finances", "My transitions".
We hope that your future purchases are successful and that you enjoy using LetyShops.
The product is good but they always reject the cashback!
The cashback of this store is offered only for the categories: Music and Cinema, Technical Product, Books.
We see that you have an open query. Our manager has already sent a request to our partners to find out the reason for rejecting your cashback and return it.