1 %
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Don’t forget about Cashback shopping rules

Purchases at Fnac with cashback in Spain

Waiting time for crediting cashback
Average waiting time for cashback: 50 days
Maximum waiting time for cashback: 90 days

Attention!

  • Cashback is credited only for the article net value excluding the value added tax, all other taxes and fees and the additional costs for delivery and shipping.
  • Cashback is credited for Music and Cinema, Technical Product, Books only.

Reviews on Fnac (7)

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13.04.2021

Very happy with the Fnac cashback service. Of all the purchases (more than 10 to date) I have seen the cashback reflected in less than 30 minutes after making the purchase.

The review was translated from Spanish using Google Translate. Show original Show translation
20.03.2021
Very well, I made a purchase taking advantage of the fact that I had increased Cashback and within a few minutes I received the notification of the cashback.
The review was translated from Spanish using Google Translate. Show original Show translation
12.03.2021

I am returning to leave an opinion, so you know that although fnac has not confirmed the cashback, lety has contacted me and has made the cashback as a bonus so I change my note about the store. Thanks a lot!!

The review was translated from Spanish using Google Translate. Show original Show translation
12.03.2021

Hello Ana,

thank you very much for your words ❤

Glad to be able to help you with this matter. We hope that a situation like this will not happen again.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
22.02.2021

I made a purchase of 1000 euros in technological products (a computer) at Christmas around here to see if it saved me a little, but, 2 months later I am still waiting for an answer since in letyshops it has not been registered and they transferred the information to FNAC. With this I do not mean that the fault is lety, with purchases in other stores I have never had a problem, I think that the delay and the general problem comes from FNAC. Likewise, there are still 30 days to exceed the maximum wait for them to confirm the cashback, I will wait one more month and if it is resolved I will change my review. At the moment I am very unhappy with this store.

The review was translated from Spanish using Google Translate. Show original Show translation
22.02.2021

Hello Ana.

We are sorry that you have faced such a situation.

We have contacted our partners to understand the reasons for the loss of your cashback. This process can take 8 weeks, unfortunately we cannot expedite it. Do not worry, if we do not have the answer in time, we will contact you and we will do everything in our power to help you.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
30.01.2021

I leave 1 ☆ because they do not give the option of not leaving any. I made a purchase almost ago in which the cashback should be approx € 11 but what a coincidence that the extension was not activated correctly, when for purchases on aliexpress in which they return a few cents it is always activated luxury. It already happened to me with a purchase in pccomponentes, so it is LetyShops' problem, which is not interested in returning money when a certain amount is exceeded. I have been waiting for almost two months for them to resolve my complaint, having provided images that the purchase was made correctly and the extension was activated, but it seems to me that they are not going to be interested in giving me what is mine. I'm going to uninstall extension and application and look for an alternative.

The review was translated from Spanish using Google Translate. Show original Show translation
31.01.2021

Hello Daniel.

It is true that there are incidents, where the cashback is not registered, but we never leave the users without a solution and answer.

Do not worry please. We have sent your request to our partners to find out the reason for the loss of cashback and return it. You can control its status in your personal account. If you have any questions, don't hesitate to contact us in the Help section of your account.

With all my heart, we hope that at last you end up enjoying with us, and not be disappointed anymore.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
26.01.2021

I made a purchase of a lot of money and coincidentally, it does not appear in the app, I made the dispute with LetyShops and, after sending all the documentation, about the order made, the confirmation, the payment and until the delivery date, they tell me that the I will have a problem, I did not do it well, yes, for the cents they give in aliexpres, I always do it well and they all credit me. You are some jetas, or the fnac or LetyShops, or the two in collusion. A fraud.

The review was translated from Spanish using Google Translate. Show original Show translation
27.01.2021

Hi Susan.

We are sorry that you have such an experience.

We have verified everything and, unfortunately, according to the information in our system, the transition to the Fnac store did not take place, so you have not received the cashback. You can check it yourself in the section "Orders and finances", "My transitions".

We hope that your future purchases are successful and that you enjoy using LetyShops.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
15.12.2020

The product is fine but they always reject the cashback!

The review was translated from Spanish using Google Translate. Show original Show translation
16.12.2020

Hi Lidia.

The cashback of this store is offered only for the categories: Music and Cinema, Technical Product, Books.

We see that you have an open query. Our manager has already sent a request to our partners to find out the reason for rejecting your cashback and return it.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
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