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Don't forget about Cashback rules and advices

Purchases at Цитрус UA with cashback in Spain

Waiting time for crediting cashback
Average waiting time for cashback: 30 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 60 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Reviews on Цитрус UA (56)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

We would like your feedback to be useful for you and other visitors.
Therefore, we do not publish reviews that contain:
• advertising or obscene language;
• useless duplicated information;
• only a star rating or just a few words.
18.01.2018

I take my review back. The cache back is credited, everything is in order.

The review was translated from Russian using Google Translate. Show original Show translation
18.01.2018

I made 5 different orders at different times: iPhones (3pcs), watches, etc. .... not a single order was counted, although orders were paid and received long ago. Citrus breeds letishops for advertising. With the outlet and other sites this is not, everything is clearly charged.

The review was translated from Russian using Google Translate. Show original Show translation
19.01.2018

Hello Andrei!

Thank you for your feedback. It’s a pity that the cashback for your order did not lock automatically.

To resolve the issue, please create an appeal to our care service. You can do this through the "Help" section of your personal account.

We will definitely try to understand this situation and help.

We will wait for your appeal.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
23.12.2017

I ordered two iPhones while they delivered it - a person refused one. I asked one to remove, as a result, we formed a new order - of course there is no cashback) Tricky guys :)

The review was translated from Russian using Google Translate. Show original Show translation
20.12.2017

More than a month has passed, there is no cashback. If the average confirmation time is 30 days, then as far as I can see it may be longer. How much more is still unclear.

The review was translated from Russian using Google Translate. Show original Show translation
20.12.2017

Hello!

Thanks for your feedback. The fact is that the approximate confirmation time is calculated according to the average cashback wait time. Usually, if confirmation has not been completed before the indicated date, we ask our users to wait another half of the deadline. By this principle, the maximum time for crediting orders is calculated.

If the reward is still not credited, write to us through the "Help" section. We will certainly try to help in solving this issue.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
14.12.2017

HURRAH!!! Thank you very much Citrus UA store, cashback is credited! Therefore, friends, do not lose hope !!! Everything really works here !!!

The review was translated from Russian using Google Translate. Show original Show translation
06.12.2017

Overall, happy with the store. But cashback is credited for a very long time!

The review was translated from Russian using Google Translate. Show original Show translation
03.12.2017

I bought a tablet in citrus through your cache back, and I've been waiting for days for a whole month. I won’t wait for them.

The review was translated from Russian using Google Translate. Show original Show translation
04.12.2017

Good afternoon!

Thank you for your feedback. We understand that you want to get cashback as soon as possible, however, the store needs some time to check the information and make sure that the order will not be returned. The estimated date of crediting the cashback is 12/16/2017. Since the date is approximate, cashback may be credited earlier, and a little later.

If the purchase rules with cashback have not been violated and the goods have not been returned to the seller, cashback will be credited to the balance.

Be sure to contact if you have any questions. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
01.10.2017
A bad store also doesn’t charge cashback for smartphones, but on advertising Xiaomi’s smartphone, it bought a m3c service that sucks there. Such anchors are sitting on the telephone line, I also made the following order, I wanted to buy a phone with meise m5 notes, but when they tried to cram my covers, then they told me the phone and at the end how the phone without antivirus is a beat, the phone lay in the mail for 5 days and went back to score. Be careful, Smartphones that are drawn in an advertising banner have nothing to do with cashback, are valuable in Citrus above their fictitious quality of service, another 3% of the cashback cache, and 1% with small Gold account.
The review was translated from Russian using Google Translate. Show original Show translation
09.11.2017

Good afternoon!

Thanks for your feedback. Alexander, we are very sorry that the information in the store description on our service misled you.

We cooperate with various stores and all stores have different conditions for calculating cashback. All the features of cashback accrual, we always publish on the transition page to the store.

In the Citrus store, the cashback rate for smartphones is 3%, except for Apple technology. Based on your LetySilver status, the cashback rate will be increased by 20% and will amount to 3.6% of the order amount.

If you have any questions, be sure to write, we will be happy. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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