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Purchases at Casa del Libro ES with cashback in Spain

Waiting time for crediting cashback
Average waiting time for cashback: 60 days
Maximum waiting time for cashback: 120 days

Attention! Cashback is available only for the Spanish version of the site.

According to the Casa del Libro ES terms and conditions if cashback for your order has not been added to your account with "Pending" status, you should create a corresponding request in your LetyShops account within 45 days after the purchase has been made.

Reviews on Casa del Libro ES (42)

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02.03.2021

It worked well for me when it was multiplied by 10, I will repeat in this store without hesitation.

The review was translated from Spanish using Google Translate. Show original Show translation
28.02.2021
it has been perfect without any problem
The review was translated from Spanish using Google Translate. Show original Show translation
17.02.2021

I rectify my negative assessment since I have received the cash back. All right

The review was translated from Spanish using Google Translate. Show original Show translation
10.02.2021

I have recently made a purchase worth 60+ euros and being especially cautious about going through all the steps to register Cashback. At the time of making the purchase, thank goodness that I take screenshots of everything because now they do not recognize the purchase, it turns out that they have to verify my purchase and it will take up to 3 months to solve it

The review was translated from Spanish using Google Translate. Show original Show translation
11.02.2021

Hello david.

Thank you very much for creating your request. Follow their status, please;)

We will contact our partners to resolve this issue. If you have additional questions, feel free to contact our customer service (support@letyshops.com).

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
01.02.2021

I have recently made two purchases (one of them with the cashbasck increased to 45%) at Casa del Libro and neither of the two has been registered. I have already reported the incident. Hopefully it is solved. With the rest of the stores he had not had any problems. A pain to have to be to be credited.

The review was translated from Spanish using Google Translate. Show original Show translation
02.02.2021

Hi there,

Thank you very much for creating your requests. Follow their status, please.

If you have any questions, do not hesitate to write to us in the Help section of your account. We will be happy to help you with any inconvenience.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
31.01.2021

It seems that I am not the only one who does not have cashback activated when it is at 40%. I have already made the request. I hope it is fixed, because with other pages these problems do not happen (less with the one of El corte Inglés ... that's horrible).

The review was translated from Spanish using Google Translate. Show original Show translation
31.01.2021

Hi Christine.

Thank you very much for creating your request. We will look for your cashback in our system and if necessary, we will contact our partners to understand the problem. Follow the status of your request, please.

If you have any questions, write to us at support@letyshops.com, we never leave users without a solution and answer.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
29.01.2021
I bought a day with 45% cashback and although I had to complain because it did not appear, after a while they refunded the full cashback. I will buy here again.
The review was translated from Spanish using Google Translate. Show original Show translation
07.01.2021

At first the cashback was not credited, but after claiming it in a few weeks they validated it. It was also one of 45%, with which I will buy again here.

The review was translated from Spanish using Google Translate. Show original Show translation
07.01.2021

Hi, Dolores.

Thanks for your review. If you have any more questions please contact us at support@letyshops.com, we are always ready to help :)

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
01.01.2021

The cashback of any store in which I have bought does not appear, I have already claimed on several occasions and in the end they only give me long. I think that if they only have to return a few cents if it appears to you but in larger quantities, no ... (one of my purchases had a 45% casback)

The review was translated from Spanish using Google Translate. Show original Show translation
02.01.2021

Hello Maria.

We understand your disappointment. If for any reason you do not get the cashback of the orders placed with us, we also remain without remuneration.

We see that you have an open query about this case. Don't worry, our manager will help you with your matter.

Happy New Year!

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
28.12.2020

Same story as the user below, the cash back does not appear, more than 10 euros that they had to return me, for a purchase of 49 euros. And you wait and wait and it doesn't show up. And now to claim, attach photos and more. I will not order anything in this trade again and I recommend that no one do

The review was translated from Spanish using Google Translate. Show original Show translation
28.12.2020

Hi Ricardo.

Do not worry please. We have sent your request to our partners to find out the reason for the loss of cashback and return it. You can control its status in your personal account.

If you have any questions, don't hesitate to contact us in the Help section of your account :)

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
16.12.2020

I took advantage of the fact that to make the purchase when I had 45% cashback, but my surprise was that I didn't even register, when they had to give me € 13 back ... I've been reading more comments and they all say the same ... in the rest of stores but this one in particular is a scam!

The review was translated from Spanish using Google Translate. Show original Show translation
18.12.2020

Hello!

To find the possible reason for the loss of cashback, we have sent a request to the store representative. They have to answer us for 8 weeks. But do not worry, we will be aware of the situation and our manager will contact you again as soon as they answer us.

Greetings and have a wonderful Christmas holidays!

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
14.12.2020
perfect, they solved the problem right away. Since it took me 6 months and I communicated the problem to them and they solved it for me in a super good time.
The review was translated from Spanish using Google Translate. Show original Show translation
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You’re a bit late unfortunately :(
All cashback boosts for this store have been used already. Perhaps they will appear again later. But you still can find such boosts in other stores.
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