Purchases at Casa del Libro ES with cashback in Spain
- Cashback is available only for the Spanish version of the site.
- Cashback is not credited in case of using any voucher or discount code.
- Cashback is not credited for second-hand books / books sold by third parties (order made from Casa del Libro's marketplace).
- Cashback is credited only for the article's net value excluding fees as well as additional costs for delivery and shipping.
- Please be advised to accept cookies on the store's website for your order to be tracked properly. Otherwise cashback for an order may get lost.
- According to the Casa del Libro ES terms and conditions if cashback for your order has not been added to your account with "Pending" status, you should create a corresponding request in your LetyShops account within 45 days after the purchase has been made.
If the order is divided into several parcels, the cashback can be transferred only of one of them. If the cashback did not appear for the entire purchase amount, write to the LetyShops Customer Care Service.
Reviews on Casa del Libro ES (125)
Therefore, we publish only our customers' reviews.
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I spend a fortune on school books, only for you to tell me there's no cashback and give me a four-month notice? Is my bronze status in doubt? I don't recommend La Casa del Libro, and Letyshop tells me it doesn't exist in the system. All credibility is lost. It makes me want to give up. I won't buy from Casa del Libro again, either here or directly on their website.
Hello!
We are very sorry for the situation and fully understand your emotions.
In this case, we're waiting for a response from our partners to confirm the commission. We know it's a long wait, but we sincerely hope to receive a positive response and be able to credit you with the cashback.
We appreciate your patience and understanding.
It would be helpful if, when the cashback increases, the maximum cashback amount we'll receive were listed on the information and terms page. Because when you see the cashback increase, people will likely place larger orders, thinking they'll receive a substantial cashback, without knowing there was a cap. Because the terms and conditions don't say it. You have to go to Lety-Codes, etc. I wasn't aware of this and placed a huge order, thinking they'd refund a large portion, and they've refunded me a pittance, honestly.
Hello!
You can find information about the limits before activating the supercashback promotion; it's published next to its terms and conditions in the red box.
I am correcting my review of March 14, 2025, stating that Letyshop responded favorably to my case, completing the missing cashback portion in a case where it was multiplied by 5, with very good service and kindness. Thank you very much, Letyshop!!!
A pleasure to help you ❤
It happened to me that I have made 2 purchases at Casa del Libro when the cashback was higher, in one of them it was multiplied by 5 and they only applied a % of what it should have been, having to wait several months for the store to confirm it .... and another 2 days ago, when the % was multiplied by 3, and they directly tell me that it does not "appear" and that I have to wait 4 months for Casa del Libro to confirm or not ... In both cases I have claimed by providing screenshots of the purchases made, clearly demonstrating that I made the purchases with the indicated steps, and I am very unhappy, because of the waiting times, not knowing if they are going to apply it to me, when it is a lot of money ... I have been disappointed with Letyshops because they have not managed it well, and I am considering stopping buying through them.
Hello!
We apologize for any inconvenience this may cause. Don't worry, our agent is monitoring the case and will assist you with this matter.
I made a purchase taking advantage of the fact that the cashback had a higher % but it didn't appear, I claimed it by sending screenshots and LetyShops didn't "find" it. I have to wait 4 months for a response from Casa del Libro. The same thing ALWAYS happens when the % is higher. I'm considering whether to really continue using LetyShops.
Good afternoon, Daniela.
We have credited the cashback to your balance so you don't have to wait for a response from our partners. Please try to make your next purchase with another device. Also, if it doesn't bother you too much, we ask that you make a video of your purchase process and send it to us. Our technical team will investigate it.
This rating is for LetyShops. Casa del Libro denied me the cashback and LetyShops paid me part of it as a reward. It is very reassuring to buy from LetyShops as their customer service is always there to help.
❤
I would like to leave a positive review of Letyshops' handling of a purchase I made at Casa del Libro, in which the order was sent to me twice and initially only part of the cashback corresponding to the first shipment appeared. Letyshops' responses to complaints are very quick and friendly, and they solved my problem within a few days.
I made a purchase today when the Cashback was increased but it does not appear in my account.
Hello, Maria!
You can claim back lost cashback by creating a complaint in the “Help” section of your personal account ❤
