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Don't forget about Cashback rules and advices

Purchases at Цитрус UA with cashback in Germany

Waiting time for crediting cashback
Average waiting time for cashback: 30 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 60 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Reviews on Цитрус UA (52)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

We would like your feedback to be useful for you and other visitors.
Therefore, we do not publish reviews that contain:
• advertising or obscene language;
• useless duplicated information;
• only a star rating or just a few words.
29.03.2018

01/27/2017 I bought a MacBook. As a result, after a month, the cashback was not credited, but rejected. Another month passed and the technical support of Letchops also did not solve this issue. In general, I do not recommend either Citrus or Letishops!

The review was translated from Russian using Google Translate. Show original Show translation
30.03.2018

Good afternoon, Vlad!

Thanks for the feedback. Indeed, the cashback for your order has declined.

Confirmation and rejection of the cashback occurs automatically based on the data that the store passes to us. The cashback for an order may deviate if, after its execution, changes were made to the order, namely: a part of the order was purchased, the positions of goods in the order were changed, the delivery method of the order, and other changes. Also, the order must be placed within one browser session and adhere to the rules for making purchases with cashback: https://letyshops.ru/pravila.

We wrote a request to the appropriate store manager, who is responsible for cooperation with the Citrus UA store, in order to understand the reason for the rejection and we are waiting for an answer with you. Unfortunately, no reply has yet been received. The delay is due to the fact that we do not work directly with all stores / services, but through special programs, so communication is a bit more complicated.

Vlad, we ask your to wait a little longer. For our part, we promise that we will do our best to resolve the issue in your favor.

We really hope for your understanding. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.03.2018

I ordered a smartphone 19,02,2018, but there is still no cashback, as in my personal account, the payment is being processed. Although the smartphone has long been received.

The review was translated from Russian using Google Translate. Show original Show translation
04.03.2018

Hello, Vasily!

Thank you for your feedback.

We are very sorry that you encountered such a situation and the cashback did not appear in your personal account. In order to help you in this situation, we created an appeal through the "Help" section of your personal account.

We will be very grateful for your assistance. Waiting for your information.

Productive week!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
14.02.2018
For a long time cashback is credited ...
The review was translated from Ukrainian using Google Translate. Show original Show translation
11.02.2018

Almost 2 months have passed, the cashback is not credited.

The review was translated from Russian using Google Translate. Show original Show translation
12.02.2018

Hello Mark!

Thanks for your feedback. According to our data, the store has not yet given us a reward for this order, so the cashback is on hold with the amount of 0 rubles.

Most likely, the store does not provide a reward for the goods you purchased. Please check again in the table whether funds are charged for this category of goods. If so, be sure to contact us, we will try to help.

We will be grateful for the feedback.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
29.01.2018

Cashback credited !!! Thanks to the support team who helped with issues with this store. The slightest change in the order (for example, I changed the color of the phone) and the manager creates a new order and they don’t tell you this, and if this is not tracked, then the cashback will naturally not be credited. Also, after the end of the cashback term, it was displayed only thanks to the support service and my handling of the attached print-screen confirming my payment for the goods.

The review was translated from Russian using Google Translate. Show original Show translation
28.01.2018

2 orders, from different computers, from different browsers, and accrual from letishops (Thanks to the letishops team, which works quickly, and solves the issue fairly!

The review was translated from Russian using Google Translate. Show original Show translation
26.01.2018

It took 35 days, the cashback is not credited.

The review was translated from Russian using Google Translate. Show original Show translation
27.01.2018

Hello!

Thanks for your feedback. Usually, cashback by order is fixed in your account during the day. To resolve the issue, please create an appeal through the Help section. We will try to figure it out and help you.

We will wait for your appeal. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
25.01.2018

Hmm, really reduced the cashback .... in the furnace of such a store ... Although probably all these services began to reduce cashback. First they planted it, but now they pay 1% and enjoy ...

The review was translated from Ukrainian using Google Translate. Show original Show translation
26.01.2018

Good day, Andrey!

Thanks for the feedback. The cashback rate has changed due to a decrease in the remuneration that we receive from Citrus store on your orders. We have set the maximum percentage possible so that your purchases become more profitable and you can always count on us. But, we want to draw your attention to the fact that cashback rates will still be increased by Lety codes and statuses.

It is very important for us to develop, to surprise you with something interesting and not to lose confidence that we are fulfilling all the obligations undertaken before our users.

We are grateful that you have been making orders through our service for so long.

Respectfully,
LetyShops team

The review was translated from Ukrainian using Google Translate.
18.01.2018

I take my review back. The cache back is credited, everything is in order.

The review was translated from Russian using Google Translate. Show original Show translation
18.01.2018

I made 5 different orders at different times: iPhones (3pcs), watches, etc. .... not a single order was counted, although orders were paid and received long ago. Citrus breeds letishops for advertising. With the outlet and other sites this is not, everything is clearly charged.

The review was translated from Russian using Google Translate. Show original Show translation
19.01.2018

Hello Andrei!

Thank you for your feedback. It’s a pity that the cashback for your order did not lock automatically.

To resolve the issue, please create an appeal to our care service. You can do this through the "Help" section of your personal account.

We will definitely try to understand this situation and help.

We will wait for your appeal.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
23.12.2017

I ordered two iPhones while they delivered it - a person refused one. I asked one to remove, as a result, we formed a new order - of course there is no cashback) Tricky guys :)

The review was translated from Russian using Google Translate. Show original Show translation
20.12.2017

More than a month has passed, there is no cashback. If the average confirmation time is 30 days, then as far as I can see it may be longer. How much more is still unclear.

The review was translated from Russian using Google Translate. Show original Show translation
20.12.2017

Hello!

Thanks for your feedback. The fact is that the approximate confirmation time is calculated according to the average cashback wait time. Usually, if confirmation has not been completed before the indicated date, we ask our users to wait another half of the deadline. By this principle, the maximum time for crediting orders is calculated.

If the reward is still not credited, write to us through the "Help" section. We will certainly try to help in solving this issue.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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