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Don't forget about Cashback rules and advices

Purchases at Цитрус UA with cashback in Germany

Waiting time for crediting cashback
Average waiting time for cashback: 30 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 60 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Reviews on Цитрус UA (52)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

We would like your feedback to be useful for you and other visitors.
Therefore, we do not publish reviews that contain:
• advertising or obscene language;
• useless duplicated information;
• only a star rating or just a few words.
09.10.2019

Accrued, but 8 days later than promised. Thank you anyway.

The review was translated from Russian using Google Translate. Show original Show translation
09.10.2019

Good afternoon!

For a Citrus UA store, 30 days is the average waiting time for crediting a cashback to the balance. Therefore, it can arrive on the balance both earlier and a little later than these terms :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
03.09.2019

The toy came to the child on his birthday not fully equipped, disassembled. The holiday is not spoiled, but not pleasant, given that the goods in this store are much more expensive. Toy without additional equipment, not suitable for use. Cashback for both orders was not credited and was not displayed. Thanks Letyshops, quickly sorted out and with cashback resolved the issue. As for Citrus, a week has passed, after repeated calls to the support service, a complete disregard for the situation. I do not recommend, prices are much higher than in other online stores, after-sales service at the lowest level

The review was translated from Russian using Google Translate. Show original Show translation
10.09.2019

Good afternoon!

Anastasia, it’s a pity that this is the situation with the order. We hope the issue will be resolved in the near future.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
29.08.2019
I ordered a phone for myself, everything is ok. Cashback was in 30 days, I would like faster)
The review was translated from Russian using Google Translate. Show original Show translation
16.08.2019
Citrus is the most vile thing in this universe. Before buying something from them, think again. It’s not that they accrued cashback, confirmed, paid, there are ordinary orders with a creak .. and canceled. I make an order, pay, call back some Vasya and say "we will not send you the order, money, I will give it to you to be returned." To the question, "what's the matter?" coming up with on the go. It doesn’t matter what comes up, because if you make different orders, then different excuses. And then you look in the canceled order status like "customer refused", "customer changed his mind." Citrus thinks that if they drew a cunning offer, then everything will get away with it. The essence of the offer, if anyone does not know, is: that the product on the site and the price is NOT a classic offer on the "storefront", but this is ATTENTION "the ability to make citrus for such a product and such a price." That is, when making an order, I suggest citrus to buy an iPhone such and such at such a price, on such and such conditions. Like in the bazaar, "give for a hundred?". And citrus very often breaks down, like a touch, and does not give. And if you are counting on their promotions (such as receiving virtual discount buns on a virtual account) and then want to use these buns, then congratulations to you - you double the likelihood that a callback Vasya will cancel your order. Well, about the warranty service of citrus, this is already a byword. If you still have not made sure that there is citrus. Make an order and continue to eat cactus.
The review was translated from Russian using Google Translate. Show original Show translation
15.08.2019
Awful support service than in citrus I have not seen.
The review was translated from Russian using Google Translate. Show original Show translation
17.06.2019
I bought a phone. Compact convenient, great camera and plenty of memory.
The review was translated from Russian using Google Translate. Show original Show translation
31.05.2019

5 stars to letishop, for the quick reaction to the appeal that cashback did not appear, and many thanks to all the employees, but citrus failed a bit, but still, they fixed everything

The review was translated from Russian using Google Translate. Show original Show translation
31.05.2019

Good afternoon!

Thanks for the appreciation :) We were glad to help.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
19.08.2018

Again, problems with accruing cashback in Citrus. Apparently, Citrus "very cares and respects" its customers. The last two times I ordered in Citrus and both cashbacks were canceled. Each user has to contact Letyshops support. I highly do not recommend Citrus for its disregard.

The review was translated from Russian using Google Translate. Show original Show translation
20.08.2018

Hello Bogdan!

Thank you for sharing your shopping experience through our service.

Rejection and confirmation of cashback is an automatic process that is carried out on the basis of data received in the system.

Reasons for cashback rejection may be applied coupons or promotional codes that are incompatible with cashback, as well as changes to the order after registration through our service.

According to the data from your account, you have an open appeal to the customer care service. With your help, we will certainly try to understand the reasons for not charging cashback and help to resolve this issue.

Thank you for shopping with us. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
01.06.2018

12/17/2017 in the store, citrus made the purchase of a set-top box for 2400 UAH. via Letishops. For a long time, the cashback was not credited, now it is credited, but with a balance of 0 rubles.

The review was translated from Russian using Google Translate. Show original Show translation
02.06.2018

Hello, Gennady!

Thank you for your comment.

According to the terms of providing cashback by Citrus UA from November 1, 2017 to January 17, 2018, cashback was charged at a rate of 1.25% for only goods from the Apple category (iPhone, iPad, Mac, AppleWatch, AppleTV). For other categories of goods, cashback was not provided.

There will be questions about the operation of the service or the conditions for providing a cashback - write.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
23.05.2018

Over the past 3 months, cashback has not been confirmed.

The review was translated from Russian using Google Translate. Show original Show translation
25.05.2018

Hello, Alexander!

Thanks for the comment. We are pleased to announce that the cashback for your order has already been credited to the balance automatically according to the data from the Citrus UA store.

If you have additional questions, please contact. Have a nice weekend!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
14.05.2018

Quickly, efficiently, everything is super.

The review was translated from Russian using Google Translate. Show original Show translation
04.04.2018
Everything works and is charged, there are inconsistencies, but the Fly care service helps to cope with them, thank you very much to them! The main thing is patience :)
The review was translated from Russian using Google Translate. Show original Show translation
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