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Don't forget about Cashback rules and advices

Purchases at Цитрус UA with cashback in Germany

Time for crediting cashback
Average waiting time for cashback: 30 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 60 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Если захочешь внести изменения в заказ и сохранить при этом кэшбэк, отмени первоначальный заказ, затем заново оформи покупку через LetyShops.

 

Кэшбэк для Цитрус UA предоставляется для Украины (кроме Луганской, Донецкой областей и АР Крым).
 

Кэшбэк не начисляется за заказы, оформленные через мобильное приложение Цитрус UA (Android или iOS).
 

Reviews on Цитрус UA (48)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
19.01.2020

I made a purchase with anyone backing 10% more than 30 days passed but the cashback was not confirmed, the store does everything possible to avoid counting it.

The review was translated from Russian using Google Translate. Show original Show translation
22.01.2020

Good afternoon!

Vadim, each store has a deadline for crediting cashback to the balance. They are needed for reconciliation and transmission of information. The crediting date for your purchase has not yet passed. The manager keeps the issue under control in circulation.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
17.01.2020

The Citrus Store is a star, but the LetyShops team saved my cashback upon request, for which I am very grateful!

The review was translated from Russian using Google Translate. Show original Show translation
17.01.2020

Ivan, good afternoon!

Cashback for your order was not automatically charged. This may be due to a violation of the cashback purchase algorithm, or an error may have occurred.

We always try to resolve the issue with maximum benefit for users :)

Regards,
the LetyShops team

The review was translated from Russian using Google Translate.
15.01.2020

Citrus - Lochotron. Two orders were made in Citrus when cashback was 10%. Orders changed in the office without my knowledge. I immediately went to the store and specified whether there would be any problems with the cashback, I was assured that there would be. After that, I talked with the Citrus managers for a long time. They said I was shopping in the store, not ordering on the site)) although I just took the order with self-export. Here is the proof that I placed a normal order on the site: http://i.prntscr.com/sR5ylIiOR3aAIWUxilMPFw.png An analogous situation occurred with my friend. I do not advise anyone to use Citrus, although it was a very positive experience with him (

The situation is similar. Screenshots in the application. Citrus - fictitious stocks and divorces.

The review was translated from Russian using Google Translate. Show original Show translation
16.01.2020

Good afternoon!

Igor, the cashback for your order is displayed in your account with the status "Pending". Information on it has not yet been received. The manager waits with you in circulation.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
14.01.2020

1. They promised a gorgeous percentage of cashback, but a very long time in anticipation. And as I understood from previous reviews it will be rejected. Free cheese only in a mousetrap. It is a pity that the cashback site does not deal with this all, could disable this citrus. I bought the goods only because of the high cashback rate, I would have bought it in another store. Take at least some action!

2. Just checked - my order number has also changed !!!
Order No. 10407957 (3384591).
I didn’t change anything myself. I placed an order and took it, that's all.
Full scam!

The review was translated from Russian using Google Translate. Show original Show translation
16.01.2020

Good afternoon, Yana!

Indeed, the cashback for your order is displayed with the status "Pending". Partners have not yet processed purchase data.
Created a call from your account to track the situation. If the cashback is rejected, we will make every effort to help.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
14.01.2020

Similarly, an order was made with a cashback, the next day the order number was changed, referring to the fact that the goods were in another store. Naturally, cashback is not accrued.

The review was translated from Russian using Google Translate. Show original Show translation
15.01.2020

Good afternoon!

We are very sorry that this happened. If, after placing an order, it is known that the order number has changed, please renew it. In this case, the cashback will be credited.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
14.01.2020
Citrus - Lochotron. Two orders were made in Citrus when cashback was 10%. Orders changed in the office without my knowledge. I immediately went to the store and specified whether there would be any problems with the cashback, I was assured that there would be. After that, I talked with the Citrus managers for a long time. They said I was shopping in the store, not ordering on the site)) although I just took the order with self-export. Here is the proof that I placed a normal order on the site: http://i.prntscr.com/sR5ylIiOR3aAIWUxilMPFw.png An analogous situation occurred with my friend. I do not advise anyone to use Citrus, although it was a very positive experience with him (
The review was translated from Russian using Google Translate. Show original Show translation
25.12.2019
Do not buy anything in this trash called "citrus" !!! He also made an order for a share of 10% cashback, at checkout there was one order number. Then in my personal account I saw that another number in brackets was added to this number. I called back to the hotline and asked by which number I would receive the order. Of course they answered me. that in the second, i.e. there will be no cashback. Naturally, I canceled the order and bought it in another, normal, store. Once again I was convinced that "citrus" is the bottom!
The review was translated from Russian using Google Translate. Show original Show translation
18.12.2019

The same garbage was led by 10%, made only one order yesterday, it paid all the norms, a cache back-up appeared in anticipation. But here is a miracle today in my zakah 5 orders, 3 of which are closed. I called to clarify what kind of garbage: “Oh, sorry, we sent it from another warehouse” ... I said that I won’t confirm the cashback, it’s also tied to the order, we will re-do it with the cashback, but as if I have to re-order and not 10%. Now I’m thinking of returning the roofing felts to the store and let them return the money as soon as the package arrives, roofing felts settle on this divorce. In general, do not get fooled by the citrus cashback, they will try not to return it by any means -_-

The review was translated from Russian using Google Translate. Show original Show translation
19.12.2019

Igor, good afternoon!

Custom cashback is currently showing pending status. If he rejects and you do not cancel the order, please send any confirmation of payment of the order. We will contact partners with this document to try to resume cashback.
Believe you make the right decision.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
18.12.2019

I received a 10% offer to buy any product in citrus, I decided to buy a cheap TV for my parents, before I called to clarify the availability, I returned 100grn for bonuses as we burned down recently and said we will clear them and didn’t take anything away, well, figs with him .. paid, and then they report that the product is not in stock ((they offered 100 UAH compensation for the bonus and offered to choose something else, wait for a competent call from the employee. They called back, said wait for your money! The meaning of your bonuses, disgusting service (((Really you can not configure the remnants of inter no store with a warehouse ((already my second negative experience with this store.

The review was translated from Russian using Google Translate. Show original Show translation
18.12.2019

Good day!

Vitaly, we understand that the situation is not very pleasant.
We hope you will soon find a suitable product for yourself and make a successful purchase :)

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
18.12.2019

The reviews below have justified themselves - Citrus does its best not to pay cashback, especially if the goods are expensive. Yesterday I found out in the offline store whether there is a Samsung Note 9, said yes. Of course, I ordered it through the site to get 2000grn of cashback, but indicated another store where I was more comfortable picking up, also left a "Do not call back" check so that these untouchables did not change anything in the order. And what a miracle, in the morning the operator called me and informed that there was only a shop window and it canceled the order. The question arises to Citrus: then what the hell do you sell it for 20000UAH if it is unpacked? in other storefronts this phone cost ≈ 18000 The conclusion is: to buy in Citrus with cashback is like roulette, you may be lucky or you may not

The review was translated from Russian using Google Translate. Show original Show translation
17.12.2019
He put three stars as a neutral review, because the final is still unknown. I was seduced by the offer of a 10% cashback, but of course I read reviews here. I placed an order online, paid for it. By the way, a cashback appeared even before I paid for the order. He asked all store employees suggestive provocative questions, but no one heard anything about scammers. As a result, I took my order (TV for 13k UAH), cashback 1300 UAH pending, the order number in your account is not changed / not re-issued. We are waiting for confirmation.
The review was translated from Russian using Google Translate. Show original Show translation
17.12.2019

Awful service of the store, it can be seen that sellers are specially set up to fool customers. After reading the comments, I think it's not worth repeating. I highly recommend it! On hotline, a bunch of custom reviews for virtual bonuses.

The review was translated from Russian using Google Translate. Show original Show translation
17.12.2019

Good day!

We do not recommend focusing only on reviews, since each situation has its own prehistory.

We will be glad if you try to make purchases with a cashback in this store.
If you have additional questions - write.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
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