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Don't forget about Cashback rules and advices

Purchases at Цитрус UA with cashback in Germany

Waiting time for crediting cashback
Average waiting time for cashback: 30 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 60 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Reviews on Цитрус UA (52)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

We would like your feedback to be useful for you and other visitors.
Therefore, we do not publish reviews that contain:
• advertising or obscene language;
• useless duplicated information;
• only a star rating or just a few words.
18.12.2019

I received a 10% offer to buy any product in citrus, I decided to buy a cheap TV for my parents, before I called to clarify the availability, I returned 100grn for bonuses as we burned down recently and said we will clear them and didn’t take anything away, well, figs with him .. paid, and then they report that the product is not in stock ((they offered 100 UAH compensation for the bonus and offered to choose something else, wait for a competent call from the employee. They called back, said wait for your money! The meaning of your bonuses, disgusting service (((Really you can not configure the remnants of inter no store with a warehouse ((already my second negative experience with this store.

The review was translated from Russian using Google Translate. Show original Show translation
18.12.2019

Good day!

Vitaly, we understand that the situation is not very pleasant.
We hope you will soon find a suitable product for yourself and make a successful purchase :)

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
18.12.2019

The reviews below have justified themselves - Citrus does its best not to pay cashback, especially if the goods are expensive. Yesterday I found out in the offline store whether there is a Samsung Note 9, said yes. Of course, I ordered it through the site to get 2000grn of cashback, but indicated another store where I was more comfortable picking up, also left a "Do not call back" check so that these untouchables did not change anything in the order. And what a miracle, in the morning the operator called me and informed that there was only a shop window and it canceled the order. The question arises to Citrus: then what the hell do you sell it for 20000UAH if it is unpacked? in other storefronts this phone cost ≈ 18000 The conclusion is: to buy in Citrus with cashback is like roulette, you may be lucky or you may not

The review was translated from Russian using Google Translate. Show original Show translation
17.12.2019
He put three stars as a neutral review, because the final is still unknown. I was seduced by the offer of a 10% cashback, but of course I read reviews here. I placed an order online, paid for it. By the way, a cashback appeared even before I paid for the order. He asked all store employees suggestive provocative questions, but no one heard anything about scammers. As a result, I took my order (TV for 13k UAH), cashback 1300 UAH pending, the order number in your account is not changed / not re-issued. We are waiting for confirmation.
The review was translated from Russian using Google Translate. Show original Show translation
17.12.2019

Awful service of the store, it can be seen that sellers are specially set up to fool customers. After reading the comments, I think it's not worth repeating. I highly recommend it! On hotline, a bunch of custom reviews for virtual bonuses.

The review was translated from Russian using Google Translate. Show original Show translation
17.12.2019

Good day!

We do not recommend focusing only on reviews, since each situation has its own prehistory.

We will be glad if you try to make purchases with a cashback in this store.
If you have additional questions - write.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
12.12.2019
Thank you, the cashback came pretty quickly.
The review was translated from Russian using Google Translate. Show original Show translation
08.12.2019

The store cancels orders at will (I have 3 canceled out of 5), and changes the order numbers. Themselves without asking. Even when I warn several times that I need exactly the orders I created and that this is related to cashback, it does not help. Managers have very low qualifications. And Mr. Director of the store (Ocean Plaza, Kiev) himself pretended to hear about Letishops for the first time and did not want to resolve the situation with the changed order numbers. The impression is extremely negative. I used this store when it was quite “small” and I liked it, but now it is developing well, renting spacious areas for shops and, probably, this is why I stopped respecting and taking care of customers. Hotline has 30% negative reviews. I highly do not recommend this store !!!

The review was translated from Russian using Google Translate. Show original Show translation
09.12.2019

Good day!

We cooperate with the store not directly, but through an affiliate program.
Cashback is credited only for those purchases that were made through our service.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.12.2019

My message is another confirmation / informing!)) And again I was faced with the fact that Citrus, under a false pretext, cancels and re-orders. When I encountered it for the first time, I just thought the couple didn’t forgot to activate cashback or the like. But over time, I began to use the site more actively and certainly figured out how))) Once again, wanting to purchase the goods, I activated the cashback, I received the treasured notification from Letyshops "Order to Citrus UA Pending." I checked the order number, made sure that this attempt would be successful. But then a “miracle” happened, I go to Citrus to pick up the goods, then check the order number on the site, check it against the order number in Letyshops, but they are different))) The conclusion is simple: Anyone who wants to get a cashback should look NOT to Citrus!

The review was translated from Russian using Google Translate. Show original Show translation
06.12.2019

Ruslan, good afternoon!

It is unfortunate that you are faced with this situation :(
Our service, in fact, does not receive a reward for orders that are re-issued by store employees.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
02.12.2019

the order was made, but the cashback did not appear

The review was translated from Russian using Google Translate. Show original Show translation
11.12.2019

Good day!

Let's try together to find out why cashback did not appear.

We have created a call to the care service. You can write to the manager through the mail or the section of your personal account "Help", "My appeals".

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
29.11.2019

Ahah, Citrus - cancel orders that are created with a cashback and re-create new ones. Payment was chosen upon receipt at the store - TOTAL when you pay for the goods - the cashback will not be credited since you will essentially pay a completely different order number and not the one that was made with the cashback. http://joxi.ru/eAONYPET9NNRK2

The review was translated from Russian using Google Translate. Show original Show translation
29.11.2019

Good day!

Andrey, partners do not transfer commission for re-placed orders. To accrue cashback it is important to redeem an order with the number that was issued after the transition from LetyShops.

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
08.11.2019

Never order anything in this bottom store, staff dullness rolls over, the order can simply be closed by mistake, create a new one, my order was closed three times in a row due to the stupidity of the store employees, as a result, when it was received the order it turned out that there would be no cashback, because the goofy employees recreated orders, it simply does not match for the cashback.

The review was translated from Russian using Google Translate. Show original Show translation
09.11.2019

Yuri, good afternoon!

Cashback is charged for purchases that are made online through our service. When re-registering or making changes to the order by store employees, we do not receive a commission from partners.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
22.10.2019
Great store.
The review was translated from Russian using Google Translate. Show original Show translation
21.10.2019
I would not touch these shops even with a 12 meter stick. Creating your own cashback in a store called "buns" it turns out that he can only work for goods over 10 000 UAH, but if you take goods of less value, then only 20% of this amount can be spent, and the rest is burned. It is written on their site in very small print, but when they directly asked the sellers a question, they said "what is written on the site does not mean anything" and you should not count on a discount on products less than 10 thousand. As they say without sucker and life is bad.
The review was translated from Russian using Google Translate. Show original Show translation
Buy at Цитрус UA with cashback up to 1.15%
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