Purchases at AliExpress with cashback in your country
*list of the shops which do not provide cashback.
* Non-affiliated products are the products from the stores that are not participants of the AliExpress affiliate program. For any such product AliExpress credits only 1% of cashback regardless of the product category.
It may take up to 5 days for cashback for your order made on AliExpress to appear in your account with "Pending" status.
- for the VAT (value added tax) that is included into each order amount;
- if a product value is too low and the possible cashback amount is less than 0.01 USD;
- for orders from the "3 for $5.99" section;
- any goods from Plaza section;
- if the item was added to the cart of your "Wish List" before activating cashback;
- any orders for which a dispute has been opened;
- any purchases of gift certificates, coupons, payment discounts;
- any additional services (delivery, wrapping, mobile phone topping up, and so on);
- any orders made using several AliExpress accounts with coupons;
- if the seller changes price after the item has been added to your cart;
- if the order's status is "Awaiting Payment" for more than 3 days.
- Please note that the store may split orders, so the increased cashback can be applied to the first orders that appear in the store's system.
- Usage of any kind of promotional codes may lead to that cashback will not be credited.
- The order number on AliExpress can slightly differ from the one shown in your LetyShops account.
- The maximum cashback amount for one order is $40.
- The cashback amount credited to your account balance may vary from the amount displayed before. This is caused by the conversion of rates between the shop's and your account's currencies.
Reviews on AliExpress (9452)
Therefore, we publish only our customers' reviews.
- Argentina
- Australia
- Austria
- Belgium
- Brazil
- Canada
- Chile
- Colombia
- Czechia
- Denmark
- Finland
- France
- Germany
- Greece
- Hungary
- India
- Ireland
- Italy
- Kazakhstan
- Mexico
- Netherlands
- New Zealand
- Norway
- Other country
- Peru
- Philippines
- Poland
- Portugal
- South Africa
- Spain
- Sweden
- Switzerland
- USA
- Ukraine
- United Arab Emirates
- United Kingdom
Yesterday I sent orders from Aliexpress there is no notification in the cabinet, I would like to know the reason
Daria, hello!
Thanks for the comment.
There are a number of reasons why cashback may not appear. All of them are described in detail in the rules for purchases with cashback , as well as on the store page.
An appeal # 1528362 to the care service has been created for your question. As soon as a minute appears, please respond.
We will do our best to help.
Sincerely,
LetyShops team
Good day. Good application and service, but recently the cashback has stopped counting. But the support team helped solve this problem.
Cashback does not come.
Good day!
Thanks for your feedback. We see that for this situation you have already created an appeal to the care service. We will definitely help you figure out the reason for the non-accrual and help resolve the issue. Expect a response from the manager by the end of the day.
Sincerely,
LetyShops team
cashback is not credited. allegedly activated from another resource. from which it is not clear. closed the appeal because the answers are the same. the second time such garbage. the first time they returned the unsubscribe now. and wishes that this does not happen =))))
Hello!
Thank you for sharing your impression of the service.
We do not work with all stores directly, but through special programs. We sent a request to the order base of the affiliate program, and received an automatic response that the order was fixed, but it was registered with another resource.
Perhaps another affiliate link or banner link was activated. Also, the reason could be a third-party extension in the browser.
It is important for us that future purchases with cashback are successful. Here are some tips to help you do this:
- disable third-party extensions and blockers in the browser before placing an order;
- follow the conditions on the store page;
- adhere to the basic rules of shopping.
If you have additional questions - be sure to write.
Sincerely,
LetyShops team
stopped charging cashback! I have already ordered two items and the cashback has not been credited
Hello!
Thank you for writing.
We will do our best to help :) To do this, we have created an appeal to the customer care service on your behalf. You can answer through your personal account, section "Help", "My requests" or e-mail.
Waiting for your reply.
Sincerely,
LetyShops team
Since January 1, the cashback requests have ceased to be credited, the money has been credited for 2 orders, but a lot of purchases have accumulated in a couple of days. The support agent answers once a day. More questions asks what and why. How do I know where your cashbacks disappear. How long should I wait for cashback?)
Good afternoon, Niyaz!
Thank you for taking the time to share your impressions of the service.
Sorry if this is inconvenience. For processing requests, we have a special algorithm that we follow.
Unfortunately, if information on orders does not enter our system, we ourselves do not receive remuneration and no data on orders. We do not have access to your personal data and device, so questions are the only tool with which we are able to understand the situation.
We value our users very much and do our best to resolve issues in their favor.
Niyaz, we ask you not to get upset. We will definitely help you to solve the issue with the accrual as soon as possible.
Hope for your understanding.
Sincerely,
LetyShops team
Already 2 purchases via phone without CashBack :(
Kirill, hello!
Thank you for informing.
It is very important for us that all orders are regularly recorded in the system and that purchases bring only positive emotions to our users. Do not be discouraged, please, we will definitely resolve this issue and try to figure out why the data on orders was not recorded automatically. To do this, we have created a case for the care service on your behalf. You can give an answer through the "Help" section of your personal account by opening the "My requests" tab.
We will be very grateful for your assistance.
Sincerely,
LetyShops team
On January 4, a purchase was made on aliexpress in the amount of 1,628.38 rubles, but information about the cashback did not appear in the account. I want to say I am a new user and this is my second purchase through your site. For the first purchase, the cashback is credited. Hope for a solution.
Good day!
Thank you for your comment.
Alas, the order information was not received in our system. When all the data was reconciled, it was found that the reward was accrued to a different source.
In the future, please try to place orders in a separate clean browser without extensions and, preferably, without other tabs. This reduces the likelihood of losing cashback.
We accrued cashback from the company's funds, as we understand that you were counting on it.
For a successful cashback accrual, please continue to follow our recommendations , and do not forget about the features of the store on the transition page.
If you have any questions about the service - be sure to write.
Sincerely,
LetyShops team
everything is fine, only they weigh a lot in anticipation, and in such stores as Komfi, Kyivstar, etc. weigh for months
Good day!
Thank you for your feedback.
We are glad that you like our service.
Regarding the cashback for orders, which is displayed with the status "Pending".
The fact is that partners need time to deliver orders, process information and transfer it to our system. Each store takes a different time to complete this process.
In order to inform our users when to expect the cashback to be credited to the balance, we have posted information about the average (for some stores also the maximum) time for cashback crediting on the page of each store.
Also, for your convenience, in your personal account, you can see the approximate (or maximum) date for crediting cashback by order. To do this, move the mouse cursor over the question mark next to the "Pending" status.
If all the deadlines have already passed, be sure to write to our care service. We will be happy to help.
Sincerely,
LetyShops team
1 star is too much. installed 5.01 after 1pm. registered. on Ali to make a purchase - to check it works. and then once and there is only the history of the transition and there is no history of purchases. and, accordingly, there will be no cashback. and they also wrote that the cashback is 30% (but it's not about it). there is no point in getting in touch with this cantor.
Hello!
Thanks for the comment.
We are sorry that the cashback for your order was not automatically registered.
In order to resolve the issue as soon as possible, we have created a care ticket on your behalf. Tell the manager about the situation in more detail so that we can help you faster.
As a bonus for registering, after activating the account, all users are provided with a Premium account for 7 days. It gives cashback not 30% of the order amount, but increases the base rate by 30%.
For example, if in a store the usual cashback rate is 5%, taking into account the Premium account, you will be charged 5% + 1.5% (30% of 5) = 6.5%.
Looking forward to your reply :)
Sincerely,
LetyShops team
made orders yesterday, more than one order did not receive a notification for cashback
Good day!
Thanks for your feedback.
We would like to help understand this situation. A call to the care service has been created from your account. To respond to an appeal, go to your personal account, section "Help".
We will be glad to hear from you :)
Sincerely,
LetyShops team
