Purchases at Casa del Libro ES with cashback in New Zealand
- Cashback is available only for the Spanish version of the site.
- Cashback is not credited in case of using any voucher or discount code.
- Cashback is not credited for second-hand books / books sold by third parties (order made from Casa del Libro's marketplace).
- Cashback is credited only for the article's net value excluding fees as well as additional costs for delivery and shipping.
- Please be advised to accept cookies on the store's website for your order to be tracked properly. Otherwise cashback for an order may get lost.
- According to the Casa del Libro ES terms and conditions if cashback for your order has not been added to your account with "Pending" status, you should create a corresponding request in your LetyShops account within 45 days after the purchase has been made.
If the order is divided into several parcels, the cashback can be transferred only of one of them. If the cashback did not appear for the entire purchase amount, write to the LetyShops Customer Care Service.
Reviews on Casa del Libro ES (112)
Therefore, we publish only our customers' reviews.
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After four months I still have not received the cashback
Hello John.
Each of our partners has their own estimated time periods to transmit information and remuneration for the order. Casa del Libro processes orders 60-120 days after purchase.
Don't worry, our manager controls the accreditation of your cashback. If you have any more questions, you can contact her in your query # 2189068.
Sincerely,
LetyShops team
I made an order from the app when there was a promotional Cashback of 45% and it did not appear in my purchases. I complained and after 9 days, "LENTYshops" tells me that the purchase was not registered, that I have to wait for a response from Casa del Libro and that it may take up to 6 weeks. What will not take so long is how long it takes to return the book. Bad service from "LENTYshops".
Good afternoon!
We sincerely apologize for making you wait for the answer in the consultation. Yes, we have sent a request to the partners to find out the reason for the loss of cashback. The lead time may take approximately 6 weeks, as we do not cooperate directly, but through an affiliate program. We are waiting together with you.
Sincerely,
LetyShops team
It always gives problems to credit the Cashback, although letyshop will solve it right away.
Good afternoon!
Loss of cashback situations are also unpleasant for us. The fixation of the information can be influenced by several factors, among them: the use of third-party extensions in the browser, the transition during the purchase, to the pages of other advertising resources, non-compliance with the conditions of the store. There may also be an error in the data transmission.
We are always happy to help our clients :)
Sincerely,
LetyShops team
I have bought this store for a long time, even before doing it through letyshop and it has always worked very well. As for the cashback, it is true that there are usually problems, I think that the cashback never appears the first time and even once it has expired you have to claim it, but I have to say that every time I have notified letyshop and it has always been fixed and fairly quickly.
Good afternoon.
The managers are always ready to help :)
Thanks for being with us!
Sincerely,
LetyShops team
The store was very good and the book arrived the next day of purchase. But when it comes to cashback, in my experience they have worked very badly. I made my purchase, the transition was registered in LetyShops but they did not register the cashback or as pending. I contacted LetyShops and they are still waiting for a response from La casa del libro ... For its part, LetyShops paid me 50% of the cashback they promised me while the store answers them.
Good afternoon!
We have contacted our partners to understand the reasons for the loss of your cashback.
Unfortunately, we are unable to expedite the process.
As soon as we receive the response, the manager will notify you. We look forward.
Sincerely,
LetyShops team
I have placed an order for two books, following all the steps, also adding the new extension and the cashback has not been made. I have seen several comments and the same thing happens to them as well. Please solve it or if not, do not put the cashback in the house of the book because why put it if it does not work.
Good afternoon.
The cashback for the orders in the store is credited to the balance of the users. To resolve the situation, we have created a consultation service. You can find it in your account, section "Help", "My queries".
Greetings.
LetyShops team
I have bought a book at "Casa del Libro ES" through the letyshop link, following all the steps carefully, 24 hours have passed since the purchase and the cashback has not been reflected. I have opened a query on Friday 10/11/19 and as of today, I still have not received a response from Letyshop and I increasingly question the reliability of this system.
Good afternoon.
We apologize for not answering for a long time. Due to the large number of inquiries, the help desk managers process the requests in turn. We are working to help our clients as quickly as possible. Trust me, your matter will not go unanswered. Thanks for understanding.
Sincerely,
LetyShops team
