Purchases at Casa del Libro ES with cashback in New Zealand
- Cashback is available only for the Spanish version of the site.
- Cashback is not credited in case of using any voucher or discount code.
- Cashback is not credited for second-hand books / books sold by third parties (order made from Casa del Libro's marketplace).
- Cashback is credited only for the article's net value excluding fees as well as additional costs for delivery and shipping.
- Please be advised to accept cookies on the store's website for your order to be tracked properly. Otherwise cashback for an order may get lost.
- According to the Casa del Libro ES terms and conditions if cashback for your order has not been added to your account with "Pending" status, you should create a corresponding request in your LetyShops account within 45 days after the purchase has been made.
If the order is divided into several parcels, the cashback can be transferred only of one of them. If the cashback did not appear for the entire purchase amount, write to the LetyShops Customer Care Service.
Reviews on Casa del Libro ES (114)
Therefore, we publish only our customers' reviews.
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I made a purchase today when the Cashback was increased but it does not appear in my account.
Hello, Maria!
You can claim back lost cashback by creating a complaint in the “Help” section of your personal account ❤
I made my first purchase through the app at La Casa del Libro and the cashback was not recognised. I immediately informed LetyShops customer service and I am still waiting for them to resolve the issue. They told me that they had contacted the store and that they have to wait for it to be resolved. They gave me a period of 4 months. For my part, I have also contacted La Casa del Libro and in turn, they refer me to them, because, logically, it is their responsibility, since I did it through their app and they have nothing to do with it. I feel cheated and I no longer trust that it will be resolved.
Hello!
We are very sorry about this. Our service, like you, is interested in automatic cashback crediting, since we only receive commission in this case.
We have contacted our partners to return your refund and find out the reason for its loss. While we wait for their response, we have decided to credit you a partial amount. As soon as we know something, our agent will let you know.
We hope for your understanding.
Casa del Libro did not recognise my Cashback when I made the purchase, but the wonderful technical service mediated the situation. They gave me the Cashback in advance and have always been super attentive and responding very quickly. I am very happy, really. Those who do not dare to buy for fear of not getting their money back can do so without any problem!
A pleasure to help you, Julia ❤
They credit the purchase quickly, the items arrive perfectly and very quickly. I have only had to complain once, but it was resolved immediately. I am very happy with both La casa del libro and LetyShops, I will continue buying.
❤
I ALWAYS have the same problem with the Cashback from La Casa del Libro. ALWAYS. I don't understand what's going on because I always follow all the steps correctly (accept cookies, activate Letyshops from the app, etc...) What I am 100% sure of is that I no longer feel like buying from La Casa del Libro here. With AliExpress, Miravia, Shein and others, 0 problems. It's only with La Casa del Libro.
Hello, Cristina!
We are sorry for any inconvenience caused. Please record a video of how you are going to make your next purchase and send it to us (we are only interested in the purchase process, you can hide your personal data). We will try to find out with the technical team.
Everything was great, the cashback immediately appeared as pending and was confirmed even before the scheduled date. Very fast shipping and perfect items.
We appreciate your comment!
Happy day ❤
This is my third purchase here with increased cashback and the third time I have to complain and the purchase never appears in the system. I'm repeating this because letyshops always responds and that says a lot about them, but it's a pain to have to chase after cashback. I hope letyshops can put this company to work because what they do is not normal.
Hello, Maria.
Thank you for your review, we will look into the situation further.
Your request has been sent to our partners for review. We look forward to receiving your response soon and that it will be positive.
I made a purchase of more than 90 euros and they haven't credited me, I feel scammed.
Hello, Carolina!
We apologize for any inconvenience caused, please. We are contacting our partners regarding your order and as soon as we receive a response, we will let you know. Thank you very much in advance for your patience.
Just yesterday I made a purchase, taking advantage of the fact that they had increased the cashback... and what was my "surprise" for a change, I have not received any cashback from the purchase... As always
Hello, Azucena!
We are very sorry and thank you for creating your request. The data for the order is currently being reviewed. As soon as we find a solution, we will let you know.
