Purchases at Casa del Libro ES with cashback in New Zealand
- Cashback is available only for the Spanish version of the site.
- Cashback is not credited in case of using any voucher or discount code.
- Cashback is not credited for second-hand books / books sold by third parties (order made from Casa del Libro's marketplace).
- Cashback is credited only for the article's net value excluding fees as well as additional costs for delivery and shipping.
- Please be advised to accept cookies on the store's website for your order to be tracked properly. Otherwise cashback for an order may get lost.
- According to the Casa del Libro ES terms and conditions if cashback for your order has not been added to your account with "Pending" status, you should create a corresponding request in your LetyShops account within 45 days after the purchase has been made.
If the order is divided into several parcels, the cashback can be transferred only of one of them. If the cashback did not appear for the entire purchase amount, write to the LetyShops Customer Care Service.
Reviews on Casa del Libro ES (111)
Therefore, we publish only our customers' reviews.
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They credit the purchase quickly, the items arrive perfectly and very quickly. I have only had to complain once, but it was resolved immediately. I am very happy with both La casa del libro and LetyShops, I will continue buying.
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I ALWAYS have the same problem with the Cashback from La Casa del Libro. ALWAYS. I don't understand what's going on because I always follow all the steps correctly (accept cookies, activate Letyshops from the app, etc...) What I am 100% sure of is that I no longer feel like buying from La Casa del Libro here. With AliExpress, Miravia, Shein and others, 0 problems. It's only with La Casa del Libro.
Hello, Cristina!
We are sorry for any inconvenience caused. Please record a video of how you are going to make your next purchase and send it to us (we are only interested in the purchase process, you can hide your personal data). We will try to find out with the technical team.
Everything was great, the cashback immediately appeared as pending and was confirmed even before the scheduled date. Very fast shipping and perfect items.
We appreciate your comment!
Happy day ❤
This is my third purchase here with increased cashback and the third time I have to complain and the purchase never appears in the system. I'm repeating this because letyshops always responds and that says a lot about them, but it's a pain to have to chase after cashback. I hope letyshops can put this company to work because what they do is not normal.
Hello, Maria.
Thank you for your review, we will look into the situation further.
Your request has been sent to our partners for review. We look forward to receiving your response soon and that it will be positive.
I made a purchase of more than 90 euros and they haven't credited me, I feel scammed.
Hello, Carolina!
We apologize for any inconvenience caused, please. We are contacting our partners regarding your order and as soon as we receive a response, we will let you know. Thank you very much in advance for your patience.
Just yesterday I made a purchase, taking advantage of the fact that they had increased the cashback... and what was my "surprise" for a change, I have not received any cashback from the purchase... As always
Hello, Azucena!
We are very sorry and thank you for creating your request. The data for the order is currently being reviewed. As soon as we find a solution, we will let you know.
Lately the cashback is no longer credited.
Hello!
To improve your experience a little, we have paid you cashback ❤
Please try to make your next purchase in this store in the experiment mode through another device, for example, your computer. If you have any questions, please contact us and we will help you.
Greetings,
the LetyShops team
Reading comments it seems that I have been another of those affected when the cashback is high. I made a purchase that gave around 21% if it exceeded 50 euros on the letyshops anniversary and the cashback automatically did not appear. I have complained with screenshots of the purchase and now they inform me that they are going to transfer it to the store and that it may take up to 4 months to give me my cashback. Honestly, I was very disappointed. If this store cannot afford such figures, they should reduce the cashback or not participate at all. I hope to have my cashback soon.
Hello Maria!
Thank you for your review on our page, your opinion matters to us.
Unfortunately, the cashback for your order did not appear in our system, so we had to submit a claim to our partners. As soon as they respond to us, we will notify you immediately. We hope to receive a quick and positive response.
All the best,
the LetyShops team
