Good afternoon, Julia!
Sometimes, indeed, there are failures and lost orders, but this happens quite rarely. Unfortunately, only the transition from our service to the store's website cannot guarantee the accrual of cashback. This process is influenced by many factors: extensions and programs that are installed on your computer, the use of coupons when purchasing, adding goods to the basket before switching from our website and other points that are described in the main recommendations for purchases .
We always try to understand the situation, find out and correct the reasons for the error so that similar problems do not arise in the future and you successfully receive cashback from each purchase.
Believe me, we are not trying to “hide” your orders at all, on the contrary, we are interested in you being satisfied with using our service and saving more and more.
You can contact our support service , and together we will try to find out the reasons why the cashback for your order was not automatically displayed in your personal account.
We look forward to hearing from you!