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Don't forget about Cashback rules and advices

Purchases at ultra.by with cashback in Spain

Time for crediting cashback
Average waiting time for cashback: 25 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Information and conditions

Вся информация о начислении кэшбэк содержится в этой таблице.

Внимание! Сумма кэшбэка зачисляется в валюте, которую вы выбрали при регистрации на сервисе LetyShops. И конвертируется по курсу нац. банка вашей страны.

Reviews on ultra.by (10)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
28.02.2018

in the store I ordered the goods on 10/02/2018, brought only 4 days later. The cashback appeared immediately and the unconfirmed one has already been hanging for more than half a month, the store does not give feedback on the confirmation of the order. If the store does not work in good faith, then why is it doing here, you need to remove it from here. I would know if it would go cashback in another store would be cheaper, but I use all the letyshops, so I order it in stores that are here. the store writes that the cashback is returned within 6 days, let them write a month or two if it returns at all.

The review was translated from Russian using Google Translate. Show original Show translation
01.03.2018

Good afternoon, Artem!

Thanks for the feedback. Sorry, please, that you were misled about the time of the cashback transfer.

The fact is that we made a mistake and we indicated the average waiting time for cashback incorrectly. On the store page, we have already fixed the time.

Hope for your understanding. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
20.02.2018
It's okay I already forgot to think about cashback, and he suddenly charged, after 14 days, since only after 14 days if you did not return the goods, the store sends a report to lety.Thanks. My% was 0.64%. Read carefully, but I'm happy with the purchase. Thank you store and lety.
The review was translated from Russian using Google Translate. Show original Show translation
03.02.2018

Shop - Sharashkin office. Cashback appears, but it is not charged. Hanging unconfirmed, although it has been more than a month since the purchase. Thanks Letyshops that they accrued from their own funds, of course. But in general, such unfair stores do not belong on the site.

The review was translated from Russian using Google Translate. Show original Show translation
22.01.2018

There are no products available, they called back and apologized, they said they forgot to delete. I go after 10 days I look at the goods are on sale, I ordered, again the same story, there is no goods! Checked after 2 days the goods are not from the site is not deleted.

The review was translated from Russian using Google Translate. Show original Show translation
06.12.2017

The story is not one day ... Everything is disgusting! I ordered an artificial Christmas tree ... The order was brought for 2 days !!! later than the deadline and with a defect.

Day one after ordering. On the day when the order was supposed to be with us, the girl called, apologized, said that they would not have time to bring the goods to a remote warehouse, offered to wait another day. I agreed, because the New Year is still far away, but the children already want the New Year mood :)

Second day. We sit, wait ... Neither the courier nor the manager did not even bother to call. 30 minutes before the closing of the store, I ordered a call on the site and described the situation with the order. The manager answered something unintelligible, said with a grin that the pre-New Year HYIP (a month before NG !!!), there were a lot of orders, the courier was lost, he found out, he would call back ... And he called back, said that he could not get through to the courier and if 23:00 no one arrives, delivery will be tomorrow, but for free (as compensation for the inconvenience) ...

Third day (morning). The manager calls, asks what time it is convenient to bring ... At the same time, I stand in front of the entrance to the client’s office, and instead of holding a marketing meeting with the largest investment company, I solve issues with a freaking tree ... I’ll answer them that I’ll call you back. I call my wife, find out when I will be at home and call the manager back, call the time plug and urge the courier to call the second telephone number that is specified in the order. Some time passes, the courier calls me, says that he is already approaching. When I was asked why they didn’t dial another number (wife), I said something like “what did you need?”, To my reproach that I asked the manager for this, the courier couldn’t answer anything except “you asked the manager , not me ... "Finish!

The order was brought, they didn’t take money for the delivery, but the wife decided not to check, because what could be wrong with the Christmas tree? But no, they brought it with a chipped plastic base and a trimmed sleeve (into which the legs are inserted), as if it had been dragged along 20 meters of asphalt. And it was all packed in a piece of dirty polyethylene. In the end, this did not affect the visual quality of the tree, but the mood was spoiled by order.

The final of the story. Cancel cashback. It's just cynical and funny. Far, far from ultrabay to new technologies, my advice to you is to go back 10 years ago and learn how to communicate with customers and fulfill your obligations before popping your hands in service projects.

The end.

The review was translated from Russian using Google Translate. Show original Show translation
07.12.2017

Good day!

Thank you for your feedback. We are very sorry that this situation has happened. Try to contact the ultra.by store support service. We are sure they will take into account this incident and will do everything possible to improve the work of the courier service.

To understand the reason for declining cashback, please leave a message through your personal account in the Help section. We will do our best to help.

If you have any questions, be sure to write. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.10.2017
I called the call center of the ultra.by store to clarify about the cashback. The girl operator was absolutely not aware of what it all is! When I asked who I can clarify this, they told me that they had just asked the management and said that the ultra.by store does not work with cashback !!!! Do not mislead the buyers, please !!!
The review was translated from Russian using Google Translate. Show original Show translation
04.10.2017

Hello!

Thank you for your feedback. The fact is that we cooperate with all online stores not directly, but through special partner programs. Affiliate program managers and employees of a specific department of the store are responsible for cooperation on the cashback program. The rest of the store employees may simply not be aware of all the nuances of our cooperation with them. Most likely, the employee of the store with whom you spoke, did not have this information, so could not fully advise you on this issue.

If you have any questions about the cashback rate, conditions for its receipt, and in general about the work of our service, you can always contact our customer service that is already available around the clock, we will be happy to help.

There will be questions, please contact. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.10.2017
Quickly called back, agreed on delivery, everything was fine in this store, no questions. ULTRA.BY & VIPMARKET is the same store only two different sites, I would like that store was here)) Well, the cashback is a little more than 6 days as written, I’m waiting for the 8th day))
The review was translated from Russian using Google Translate. Show original Show translation
04.10.2017

Good day!

Thank you for your feedback. The average waiting time for a cashback from the ultra.by online store is 6 days.

The fact is that the estimated date of the order confirmation is calculated according to the average cashback waiting time. That is, some orders are credited earlier than the specified date, some later.

The process of confirming the order and crediting the cashback is automatic, and as soon as the store transmits a corresponding confirmation, its status will change to “Enrolled”. The deposit time is necessary for the store, for complete confidence that you will not return the order, for the order confirmation process and other technical delays that may arise.

Do not worry if you place an order according to the rules for making purchases with cashback, cashback will be credited to your balance.

If this does not happen in the next 5-7 days, please leave an appeal through your personal account, the “Help” section, care managers will try to help you.

As soon as we have the opportunity, we will definitely connect VIPMARKET so that you can make purchases and receive cashback.

There will be questions or suggestions for improving the service, be sure to write. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
11.08.2017
Like the store. Some prices are slightly higher than competitors, but worth it. Delivered and within 2 hours, taking into account the fact that he paid for the usual delivery, and not express. I plan to continue to buy them. Polite and quick service has recently become rare. And these fellows. The only negative - Cashback (at least for those products that I buy) is too small. Good cashback mainly on apple products. But this is a completely different story)
The review was translated from Russian using Google Translate. Show original Show translation
25.02.2017
Great idea, I have just 0.64%
The review was translated from Russian using Google Translate. Show original Show translation
20.01.2017
A large% of cashback is misleading, on the $ 180 product I chose, a cashback penny. In a competitor’s store, it’s cheaper even if they paid full cashback. The store employee did not offer express delivery fee.
The review was translated from Russian using Google Translate. Show original Show translation
24.01.2017

Good day!

Thank you for your feedback. The cashback rate in the ultra.by store depends on which category the order will be made from, from 0.64% to 4.8%.

Before going to the store, we always publish information about the rates and conditions for charging cashback, so that our users can evaluate the benefits of a purchase before placing an order.

If you have any questions, you can always contact our round-the-clock customer service, we will be happy to help. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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