Fatal, I bought a washing machine activating the cashback as indicated (previously it worked with cheaper products) and I have only received a negative answer, after waiting more than a month for the answer in vain, providing my invoice and purchase information. Seeing that exactly something similar happens to the rest of the users, I have contacted the seller himself, which he claims is not his problem directly, in short, here someone will be doing it wrong, that if, you have your yutu sponsors in your pocket with gifts.
Hello!
Cashback is part of the commission we receive from partners for attracting customers to their pages. Accumulation occurs automatically. If the store receives the information about the transition from the LetyShops page, it transmits the purchase data to us and the cashback is automatically reflected.
To clarify the reason for the loss of your cashback, we have contacted our partners. Unfortunately, the request has not been confirmed. In these situations we do not have the possibility to credit the lost cashback. We hope that future purchases will be successful. Kind regards.
Sincerely,
LetyShops team
After his refusal to make the CashBack for the purchase in PCComponentes, it was credited with the invoice and can be seen in my profile, I have contacted the store, explaining what happened to give a solution, his answer (which I can send them), has been the following, "We have no evidence from customer service about that CashBack, you have to talk to them.", so what solution does Letyshops give me? made to PcComponentes to streamline management. They have given me to understand that no management has been carried out for the refund of said amount, so could you clarify what is happening? Thanks
Hello.
We do not work directly with all stores / services, but through special affiliate programs. The managers of these programs and the employees of a certain department of the store are responsible for cooperation in the cashback program.
We have reached out to the partners to find out the reason for the loss of cashback, but have not received a response. Therefore, we cannot credit you the voucher, since we ourselves have not received anything, we believe that in the future there will be no inconveniences like this, and purchases only give positive emotions.
Sincerely,
LetyShops team
Why is it closed and resolved? When they have not reimbursed me the money and I have met all the conditions even if you say no? I consider it a hoax, I will contact the store to verify this. In the meantime, I hope you can send me the claim sheet. After waiting for so long ... I find this, it is outrageous to spend more than € 400 for this discount and then they reject it because they feel like it ...
Good afternoon
Unfortunately, if for any reason you do not receive a refund for orders placed with us, we are also left without a reward. Therefore, we, like you, are interested in the fact that the purchase process goes smoothly. We regret that after a long time we did not receive a response from our partners. Such situations also bother us.
We look forward to continuing to work with you.
Sincerely,
LetyShops team
I carried out the steps as indicated on the platform, as I have done with other purchases such as Aliexpress, in the latter, without problems (small amounts), but with PCComponentes a disaster, an amount close to € 1,000 of purchase, I made The operation as always, I only had the PCComponentes tab open and the letyshops extension installed and of course, enabled (when entering PCComponentes I gave Activate Cashback and after a few seconds, it indicated that it was Activated), I performed the operation exactly the same , which as I did it in Aliexpress, they tell me that I have not done it well because PCComponentes does not respond to the payment ... my question is, if PCComponentes gives them long (many negative comments ...) so it is damaging their image to the consumer, or that when they are small amounts they pay them and if they are a little larger, no ..... with how easy it is to check the dates in their system and the date of purchase in PCComponentes .... instead of having client is unhappy by a feeling of deception ....
Hello,
We apologize for the misunderstanding. Unfortunately, at the moment, the options we have are not many. We will surely take your signage into account and do everything possible to improve this situation. Thank you for understanding.
You have a good day.
Sincerely,
LetyShops team
I made a purchase of 280 euros last night, I have received the pending cashback of 1.47 euros when I have the premium status and they are supposed to give you 30%. I want this to be solved for me. Thank you.
Hello!
The Premium account does not offer a 30% cash back, but increases the base rate by 30%. For example, the base rate at (store) is - 1.5%. With a premium account, you get 1.95% (1.5 + 30% = 1.95%).
Sincerely,
LetyShops team