Purchases at PCcomponentes ES with cashback in Spain

Fatal, I bought a washing machine activating the cashback as indicated (previously it worked with cheaper products) and I have only received a negative answer, after waiting for more than a month for the answer to no avail, providing my invoice and purchase data. Seeing that something similar happens to the rest of the users, I have contacted the seller himself, who claims not to be his problem directly, in short, here someone will be doing it wrong, that if your sponsors and you have them in your pocket with gifts.

After his refusal to make the CashBack for the purchase in PCComponentes, it was credited with the invoice and can be seen in my profile, I have contacted the store, explaining what happened to give him a solution, his response (which I can send them), has been the following, "We have no record from customer service about that CashBack, you have to talk to them.", so, what solution does Letyshops give me ?, I can provide the query code that I have made to PcComponentes to streamline management. They have given me to understand that no management has been made for the return of said amount, so could you clarify what is happening? Thank you

Why is it closed and given to me as resolved? when I have not been reimbursed the money and I have fulfilled all the conditions even if you say no? I consider it a hoax, I will contact the store to verify this. In the meantime, I hope you can send me the complaint form. After so long waiting ... I find this, it is outrageous to spend more than € 400 for this discount and then they reject it because they feel like it ...

I made the steps as indicated on the platform, as I have done with other purchases such as Aliexpress, in the latter, without problems (small amounts), but with PCComponents a disaster, amount close to € 1,000 of purchase, I made the operation as always, only had the PCComponentes tab open and the letyshops extension installed and of course, enabled (when I entered PCComponentes I gave Activate Cashback and after a few seconds, it indicated that it was Activated), I carried out the operation exactly the same , as I did on Aliexpress, they indicate that I have not done it well because PCComponentes does not respond to the subscription ... my question is, if PCComponentes gives them long (many negative comments ....) so it is damaging their image expensive to the consumer, or that when they are small quantities they pay them and if they are a little larger, no ..... with how easy it is to check the dates in their system and the date of purchase in PCComponentes .... . instead of having customers unhappy about a feeling of deception ....