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Don't forget about Cashback rules and advices

Purchases at Ochkov with cashback

Time for crediting cashback
Average waiting time for cashback: 30 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Information and conditions
3% За оплаченный заказ нового пользователя магазина Ochkov
1.25% За оплаченный заказ постоянного пользователя магазина Ochkov

Reviews on Ochkov (36)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
31.08.2018

I look at many of these problems with enrollment cashback. I also made an order in Ochkov.net on 07/08/18, brought, paid for everything, but there is no transfer information, it’s not nice (

The review was translated from Russian using Google Translate. Show original Show translation
07.09.2018

Hello Irina!

Thanks for the feedback.

It is important for us that not a single comment about the difficulty has been missed. Therefore, we created an appeal number 1415146 to the service of care on your behalf. To respond to the appeal, you can through your personal account, section "Help".

We will be glad to help you.

Thanks in advance for your reply.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
20.06.2018

There are no complaints to the Ochkov.net store, the order was delivered quickly, as always. However, since the order was placed there was no information about the cashback. The amount did not even appear in the status of "Waiting"

The review was translated from Russian using Google Translate. Show original Show translation
30.06.2018

Good afternoon, Maria!

Thanks for your feedback.

On your behalf, we created an appeal to the care service to resolve the issue. We will be glad to receive information about your order on the "Help" tab - "My downloads".

Sunny day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
06.06.2018

For the year of shopping, I didn’t receive a cashback, as if I hadn’t logged in through Letishops. With other stores everything is OK. Apparently, there are problems with this shop (11 orders, and wasted (((

The review was translated from Russian using Google Translate. Show original Show translation
06.06.2018

Good afternoon, Marina!

Thank you for reporting the problem. Cashback for orders from this store successfully comes to us in the system.

Sometimes there is a loss of cashback. The reason is often in violation of the algorithm of purchases, the use of third-party discounts, coupons. The most important rule for receiving a cashback is to activate a cashback through an extension or a direct transition from our website to the store's website.

If losses occur periodically, although everything is done correctly, there is a high probability that the reason is in the device. The fact is that some third-party extensions and even functions of anti-virus programs can overwrite our affiliate link and take reward for your order. But we always try to help find the reason and, if possible, compensate for cashback.

An appeal to the service of care has been created on your behalf in order to understand the reason for non-accrual and help resolve the issue.

Looking forward to your reply. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
22.05.2018

made the order, and cashback in the status of "pending" did not appear.

The review was translated from Russian using Google Translate. Show original Show translation
24.05.2018

Good day, Natalia!

Thanks for writing to us. We see that you have already created an appeal to the care service and your question was taken over by the manager Anastasia. The manager expects a response from you to help as soon as possible.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.05.2018

The order has already been delivered, but the cashback has not appeared.

The review was translated from Russian using Google Translate. Show original Show translation
10.05.2018

Hello Pavel!

Thanks for your feedback. To understand the situation and help you, we have created an appeal to the care service on your behalf. You can familiarize yourself with the appeal and respond through the "Help" section of your personal account, the "My Appeals" tab.

We will wait for information from you. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
02.05.2018

The order has already been delivered, but the cashback has not appeared.

The review was translated from Russian using Google Translate. Show original Show translation
03.05.2018

Hello, Natalia!

Thanks for the comment. Call 1338108 to the care service was created from your account to find out the reason for losing cashback and help resolve the issue.

Please respond to the appeal.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
27.04.2018

The store has been working for a year and a half, many times worse than it was before. Require payment immediately, but there is no information about the availability of goods. You pay for the order with the card immediately, and wait for the goods very long. The shop is justified by the fact. that there is no product, or the product has not arrived, or has arrived at the wrong time. And the last time in general nonsense occurred. By calling SAMA to the store, she made sure that the goods are there. Made an order, paid. The order did not come all. I went to the store site, the information is missing now, although there used to be a mark (delivered or collected). I called the store, and oh, surprise. It took 10 days, and the order was not sent. When asked why, the answer was not very intricate. "Probably there was no product ..." And another moment. cashback is not activated the second time, the question arises Why?

The review was translated from Russian using Google Translate. Show original Show translation
28.04.2018

Hello Olga!

Thank you for sharing your shopping experience at the Ochkov store.

We have analyzed your personal account and see that the cashback for the order for 27.04 is successfully displayed in the status “Waiting”.

We also noticed that you created an appeal to the service of care, but did not respond to it for 7 days. For this reason, the appeal was closed.

In order to help you, we have created a new appeal on your behalf. You can read and answer through the "Help" section of your personal account, the "My Appeals" tab.

Let's hope for an answer. Have a nice weekend!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
29.03.2018
Very dissatisfied with the store in the following points: 1) there is no information about the availability of goods, i.e. there is no product in the store, but there is an opportunity to put it in the basket, it turns out I ordered the product, paid for it and wait, wait for the order to come to me, and nothing, called several times, promised that it would arrive from day to day, as a result, after a long wait I asked him to remove him from the list, now I’ll wait to get the money back for him. But if there was information on the site, is it available or not, would I really order it in the absence. Of course not. 2) there is no information about what is happening with the order, information about the status of the order, i.e. the order was paid, accepted for registration, formed or shipped, the money paid and only a notification arrived in the mail, and then I did not know anything about my order, in a day I had to call the manager and find out all the information. Although there is one plus, but for me personally, the store works with the PicPoint delivery service, and this is convenient, you don’t need to contact the courier, that's why I turned to this store.
The review was translated from Russian using Google Translate. Show original Show translation
19.03.2018

2 orders paid, cashback is activated, but not fixed. is strange. The store itself seems to be normal, I received a parcel, I am waiting for the second one, from the minuses a long time waiting for the store to arrive at the store, up to 2 weeks, then only sending to the address.

The review was translated from Russian using Google Translate. Show original Show translation
19.03.2018

Good afternoon, Eugene!

Thanks for the feedback. We share your indignation from what happened, because we also did not receive rewards for the order. As a rule, the cashback on the order is not automatically displayed if the rules of checkout are violated. The remuneration is fixed based on the information that the store sends us. There may be several reasons, but your personal account indicates that you are familiar with the rules and the probability of making a mistake is small.

From your account, we have created an appeal to customer care. Please, respond to the appeal through the section "Help".

We promise, we will do everything possible to resolve this issue and with our recommendations we will try to protect from the loss of cashback in the future. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
16.03.2018

The transition is registered, the plugin turns green, and the cashback does not appear anymore, everything is normal with the rest of the stores.

The review was translated from Russian using Google Translate. Show original Show translation
17.03.2018

Hello!

Thank you for your feedback. It is a pity that there are difficulties with the accrual of cashback on orders from this store. To understand this situation and help you, we have already created an appeal through your personal account, section "Help".

So without your participation, we will not understand the question, we are looking forward to your answer.

Have a nice day!

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
06.03.2018

Oddly enough, cashback was charged without any problems. Everything is automatically, with tech pod did not communicate.

The review was translated from Russian using Google Translate. Show original Show translation
14.02.2018

I suspect my debit card has been compromised. When paying for the order, I got an error, although I entered everything correctly and repeatedly, too. Agree, if you entered your card details on some website and they write you a refusal two times in a row, amid a heap of horror stories on the Internet, it looks mildly suspicious. Very often, people share such stories when they did not receive a payment on the card, and after some time they left the card in an unknown direction. In their personal account, the order seems to be hanging, but there is no button to pay for its payment status. This is normal?

If the online store does not solve such trivial problems, then I don’t need such a cashback for nothing. Just wasted time and nerves. Add here the fact that no one answered me through the feedback form for the whole day, no one called back to clarify the order (and how I would pay if the online payment failed), plus a bunch of negative reviews on the website letyshops.

Only in the evening, without waiting for feedback, I called them myself. There is no one in spirit, no apologies, just promised to send a link to pay the bill.

The review was translated from Russian using Google Translate. Show original Show translation
20.02.2018

Hello!

Thanks for your feedback. We understand you and most likely everyone would also be alerted by this situation.

Edward, we want to assure you that we work with reliable partners and are confident that the Ochkov store does not engage in any such actions. We have been working with the Ochkov store for almost 2 years and none of the users addressed us with a similar problem.

We hope that in future such situations will not arise.

There will be questions about the work of our service - write. Good evening!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
16.01.2018

I paid from the card on the day of order. There is no order, no cashback, no lenses. Pechalka ((

The review was translated from Russian using Google Translate. Show original Show translation
20.11.2017

So I did not wait for cashback. The proceedings did not help either.

The review was translated from Russian using Google Translate. Show original Show translation
20.11.2017

Hello!

Thanks for your feedback. We are sincerely sorry that when placing an order in this store you are faced with this situation. If the cashback by order does not appear in your personal account, create an appeal to our service through the "Help" section. We will definitely try to help.

We will wait for your appeal. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
12.11.2017
The store is so-so, and there is no cashback.
The review was translated from Russian using Google Translate. Show original Show translation
15.11.2017

Good day!

Thanks for the feedback. We sincerely regret that you didn’t have the best opinion about the store and the cashback didn’t fix automatically. According to data from your personal account, the issue with the calculation of remuneration for the order has already been resolved.

Here are a few recommendations that will help you successfully receive cashback on future purchases: https://letyshops.ru/pravila

There will be questions and suggestions for the service, be sure to write.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
01.11.2017
Constant problems with cashback in this store. In others, I have never encountered such a problem. Letyshops - great. All return quickly respond to treatment. But the residue from this store remains unpleasant.
The review was translated from Russian using Google Translate. Show original Show translation
30.09.2017
There are no complaints about the products. But. Constantly reject cashback, and before that it hangs for several months and after that checks can not be found already. Each time I order to the same address, and each time such problems, the last time this week, the same situation.
The review was translated from Russian using Google Translate. Show original Show translation
30.09.2017

Hello!

Thanks for your feedback. We are very sorry that you are faced with such a situation.

Rejection or confirmation of a cashback is an automatic process based on the information that the store provides us with when reconciling. If the cashback on request was rejected by mistake, please email us through the Help section. We will try to help you in resolving this issue.

We will wait for your appeal. Good evening!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
14.09.2017
There is always a problem with cashback and for some reason only Ochkov store. They disconnect, then they have to wait for 4 months.
The review was translated from Russian using Google Translate. Show original Show translation
15.09.2017

Good day!

Thanks for the feedback. Indeed, in the process of cooperation with the Ochkov store, some technical difficulties arose, and we were forced to temporarily stop working on the cashback program. At the moment, work with the store is resumed and the cashback is successfully credited.

If the cashback is not accrued for any orders from the Ochkov store, please leave a message in the “Help” section through your personal account, the service managers will try to help you.

There will be questions and suggestions regarding the work of our service, be sure to write. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
02.09.2017
Cashback rejected for unknown reasons.
The review was translated from Russian using Google Translate. Show original Show translation
08.08.2017
I made an order, but the cashback did not come!
The review was translated from Russian using Google Translate. Show original Show translation
25.01.2018

Hello, Olesya!

Thank you for your feedback. We are very sorry that such a situation occurred and the cashback was not fixed automatically.

According to data from your personal account, you had an appeal, but we did not receive a response for a long time and it was closed. Unfortunately, we do not have the opportunity to contact our partners about lost cashback without the assistance of our users.

Write to us, please, again, we will try to help you in this situation. We hope for feedback.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
02.08.2017
Cashback is checked for a very long time. As a result, double failures.
The review was translated from Russian using Google Translate. Show original Show translation
27.07.2017
There are no complaints about the work of the store, for Letishops too, but getting a cashback is a torment every time.
The review was translated from Russian using Google Translate. Show original Show translation
25.07.2017
Immediately there was a problem to order lenses. Only 3 times ordered and paid as it should. A cashback rejected. Although 35 rubles, but still offensive!
The review was translated from Russian using Google Translate. Show original Show translation
26.07.2017

Hello!

Thanks for your feedback. We are very sorry that you have such a situation with the rejection of cashback.

Cashback rejection is based on the information we receive from our partners. The reason for declining cashback may be the return of goods, the use of promotional codes that the store does not provide for combining with the cashback, or payment by credit card with a connected bonus program.

According to your personal account, this issue has already been resolved in your favor.

You can always contact our customer service, we will be happy to help you. Have a nice day!

Best wishes,
LetyShops team

The review was translated from Russian using Google Translate.
22.07.2017
I have been ordering lenses there for 7 years already, there were no complaints. When trying to use cashback, they were considered for three months. And for some reason it blocked the personal account without the possibility of password recovery. Very disappointing not for the cache, but for the personal account.
The review was translated from Russian using Google Translate. Show original Show translation
08.07.2017
Ockov.net store for many years of its existence has not learned how to keep track of orders (in my account, as it turned out, none of my orders were delivered and paid ...). Accordingly, the Letyshops service does not transmit the correct data. As a result, the cashback from the order in this store is rejected, and the customer has to confirm the purchase ... Interestingly, they keep their accounting and tax records just as "carefully"?))) And with contact lenses and other products from this store, everything is fine. ..
The review was translated from Russian using Google Translate. Show original Show translation
12.07.2017

Hello!

Thank you for your feedback. We sincerely understand your dissatisfaction with the rejection of cashback and share it, because in such a situation, we also do not receive a reward. If for some reason the cashback for orders is rejected, for our part, we can always contact the appropriate manager who is responsible for working with the store and find out the reason for the rejection of the order.

A lot of orders from the Ochkov store are successfully recorded in our system, and a cashback is charged, there may have been a technical failure, and the status of your orders did not have time to be updated.

Do not worry, you can always count on us.

There will be questions and suggestions regarding the work of our service, be sure to write. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
20.06.2017
This is a score for no points. Long did not accrue cashback in the end was rejected. Contact the letyshop tech support. With a scan of the order, after 10 minutes, they accrued. Thank!
The review was translated from Russian using Google Translate. Show original Show translation
14.06.2017
The cashback is very long, but I think it’s the fault of the store, not Letisops.
The review was translated from Russian using Google Translate. Show original Show translation
07.06.2017
The order was received in early May, but the cashback has not yet been credited, still with the status "Pending".
The review was translated from Russian using Google Translate. Show original Show translation
05.06.2017
I have already ordered lenses several times, cashback is charged instantly, always make a phone call, clarify all points) I will continue to use it.
The review was translated from Russian using Google Translate. Show original Show translation
29.04.2017
0 stars - 5 stars shop - LetyShops placed an order two months ago. All brought, everything was paid. Almost two months later, Ochkov. No. Rejected cashback. Wrote to LetyShops support service. I want to say thank you so much for the quick response and help in the situation! Asked for any document that confirms the purchase. But the check was no longer preserved, and the creation of a personal account when buying at the store was not required. She found only an alert from the store at the post office. LetyShops send me a meeting and accrued cashback. I will not order anything in Ochkov. And LetyShops will continue to enjoy! Thanks a lot!!!
The review was translated from Russian using Google Translate. Show original Show translation
04.05.2017

Hello!

Thanks for the feedback. We are very sorry that the cashback for the order was rejected.

Confirmation and rejection of cashback occurs automatically based on the data that the store sends us. The cashback for the order may be rejected if after its execution changes were made to the order, namely: part of the order was redeemed, items of goods in the order were changed, the order delivery method and other changes were made. You also need to place an order in one browser session and follow the rules for making purchases with cashback: https://letyshops.ru/pravila

With the information you provided, we wrote a request to the appropriate manager, who is responsible for cooperation with Ochkov, and will try to understand the reason for declining cashback, but so that you don’t wait for a response for a long time, cashback is credited to your balance as a bonus.

Any questions, please contact. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
06.04.2017
For the first and last time !!! The order was made on March 21, 8-45, waited for the call all day, he called 22 himself, they said they would send him two days later, at the end of the week he called again himself, answered that my order was not who was not engaged .... and only on March 30 he received his order. Work without responsible staff. I do not intend to order more on this site.
The review was translated from Russian using Google Translate. Show original Show translation
10.03.2017
The store used to be good, now it is falling in front of our eyes. Day and night waiting for a call from the operator, the order is not delivered on time, the lack of lenses does not reflect on the site and even already paid orders can not call and deliver nothing, until you finish them thresholds. Operators cannot connect two words and do not even apologize for their own shoals.
The review was translated from Russian using Google Translate. Show original Show translation
04.03.2017
One of the most favorite stores. Not a single problem, only positive emotions. Delivery on time, everything is transparent and convenient.
The review was translated from Russian using Google Translate. Show original Show translation
17.01.2017
For several years now I have been buying lenses, drops and solutions from them, until everything is flawless. Delivery is fast, prices are adequate, the quality is good, the sellers are polite. I used their vision measurement service in an office on Pushkinskaya metro station, but everything is fine. True, some individual items should be ordered through the online store, because at the pickup point they may not be. Good store.
The review was translated from Russian using Google Translate. Show original Show translation
28.12.2016
The order was not sent, although they denied it, called it several times. They assured that everything was sent, and the logistics company does not give tracking numbers (CDEC). The logistics company helped to understand the situation (I often use their services and there were no problems). After three days of clarifying the situation, the point was recognized that the order was not sent.
The review was translated from Russian using Google Translate. Show original Show translation
17.10.2016
On this site, not the lowest prices (if you look carefully, you can find cheaper). But the delivery of lenses - on the day of order and costs about 100 rubles. I ordered lenses at lunch - the courier brought me in the evening. True, I had to call myself, call the order number and ask to bring it at the right time. Evening delivery to 21 o'clock. I very much asked, and at 19.10 the courier was in place. Satisfied with the service.
The review was translated from Russian using Google Translate. Show original Show translation