Purchases at KIWOKO ES with cashback in Spain
- Cashback is not credited for products that have been returned or are pending payment.
- Cashback is not credited in case of using coupons, vouchers or promotional codes of any kind not published on the LetyShops website.
- Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
Reviews on KIWOKO ES (17)
Therefore, we publish only our customers' reviews.
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After rejecting the Cashback and opening a dispute, they have accepted it but only for half the Cashback. Last time I shop at this store. Not recommendable.
Hello!
We are sorry you had such an experience. Unfortunately, the store has refused the commission for your order. To support you in this situation, we have credited a part of the cashback of our funds. We hope that incidents like this do not happen again and that you end up enjoying shopping with us.
Greetings!
The LetyShops team
The cashback that was automatically credited from the app has been rejected by the store. From the comments it seems that with this store it is normal for them to reject cashback at first, so the experience is quite disappointing.
Hello!
We fully understand your emotions. We have already sent a request to partners to find out the reason for the rejection of your cashback and return it to you. As soon as we receive any news, we will notify you immediately.
Greetings!
The LetyShops team
I have always bought in this store and I have been observing how for about 5 months there is always a problem with the Cashback. either it does not appear when placing the order despite following all the instructions or they deny it without giving explanations. It has already happened to me 4 times and I am getting tired of having to claim every time I buy
Hello Sandra!
We are sorry that you had such an experience with this store and we understand your displeasure. As much as you are interested in the automatic crediting of cashback, since only in this case we receive our commission. Cashback may be lost for various reasons, such as rewriting our link, use of third-party coupons, etc.
We have sent the requests to our partners to find out the reason why the cashback has been lost and return it to you. You can check the status of each application in your account. We hope that such situations will not occur again in the future.
All the best.
The LetyShops team
I always buy at Kiwoko, I've never had a problem and when I saw that there was a cashback option, I was happy. However, after there was no problem, I paid for my order and did not make any refund Kiwoko has not accepted my cashback denying it without giving any reason. I have opened a dispute and I hope it will be fixed, otherwise it seems to me to be false advertising and I will change pet shops without thinking about it.
Hi Lidia!
We are sorry you had such an experience.
We have already sent a request to our partners. Follow the status of your application, please. As soon as a response arrives, we will inform you immediately. If you have questions, do not hesitate to contact us through the Help section.
Greetings!
LetyShops Team
Absolutely lousy online service. I bought a series of products on the website one Thursday, worth almost 50 euros for my puppy, since they had a discount for the first purchase of 10% off. As it was not applied, I called to cancel it. After canceling it, they charge me. The package arrives on Monday, by the way with a package of snacks broken and scattered around the box (which I assumed as an accident, I did not give it great importance) and what is my surprise ... they tell me that I have to pay it again Why has a refund been made to me ... Sorry? and the 10% discount or smell it ..... Am I being the victim of misleading advertising ?? lousy customer service ?? Anyway .... I don't know if I will buy at Kiwoko again, I don't think so. But what I have classicism is that I do not intend to be fooled again. I have bought in Tiendaanimal and in Zooplus, apart from making gifts for the dog I have never felt cheated, I give it a star because there is nothing less with which to rate its service AND THE PROMOTION FORGET ABOUT IT neither cashback nor 15% discount or anything at all. choose another store
Hello,
We are sorry that you faced such a situation.
It is possible that the cashback was lost because there was an error and your order had been canceled. We hope that an incident like this will not happen to you again and that you will not be disappointed any more.
Sincerely,
LetyShops team
