Hello Daniel.
It is true that there are incidents, where the cashback is not registered, but we never leave the users without a solution and answer.
Do not worry please. We have sent your request to our partners to find out the reason for the loss of cashback and return it. You can control its status in your personal account. If you have any questions, feel free to contact us in the Help section of your account.
With all my heart, we hope that you finally end up enjoying yourself with us, and don't be disappointed any more.
Sincerely,
LetyShops team