Hi.
Like and you, we are also interested in crediting cashback. Only in this case we receive a commission from the partners. Loss of cashback can be due to several factors: violation of store terms, prolonged payment (more than one hour), use of promotional codes.
We see that you have already created a request for the lost cashback in your personal account. Follow their status, please.
If you have any questions please contact us at support@letyshops.com, our managers are always ready to help.
Sincerely,
LetyShops team