3 %
cashback
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Don’t forget about Cashback shopping rules

Purchases at Douglas ES with cashback in Spain

Waiting time for crediting cashback
Average waiting time for cashback: 90 days
Maximum waiting time for cashback: 160 days

Cashback is not credited for the following:

  • Brands: CHANEL, DIOR, IT Cosmetics, LA MER, LA PRAIRE.
  • Any purchases of gift cards.
Attention! Cashback is credited only for the article net value excluding the value added tax, all other taxes and fees and the additional costs for delivery and shipping.

It may take up to 2 days for cashback for your order made on Douglas ES to appear in your account with "Pending" status.

 

According to the Douglas ES terms and conditions if cashback for your order has not been added to your account with "Pending" status, you should create a corresponding request in your LetyShops account within 3 months after the purchase has been made.

Reviews on Douglas ES (12)

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01.06.2021

Again it happens to me that after 1 month and a half the cashback with this store is still not registered. It also happens to me with the English cut but they always register it for me. Another big purchase that follows without the cashback. On the part of Letyshops I think you should do something too. Too many complaints from the same store

The review was translated from Spanish using Google Translate. Show original Show translation
02.06.2021

Hi, Loreline.

We are sorry that you faced such a situation. We will try our best to solve it. We have already reached out to the store representatives, but we are still waiting for a response. This process can take 3 months and we cannot expedite it. As soon as a response comes in, the status of your request will change.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
29.03.2021

I DO NOT RECOMMEND. The order was broken, I had to claim twice by email and even call by phone to get my money back ... to top it off today I was denied a cashback of € 11. I bought precisely in this store because with what they were going to discount I got the cheapest product but as I say ... they have denied me. I do not recommend buying either in this store or through the application ... of course I will not buy again or in the chain ...

The review was translated from Spanish using Google Translate. Show original Show translation
30.03.2021

Hello.

We are very sorry that you have such an experience with this store.

Cashback is credited only for paid and completed orders. Since there was a refund for the order, the partners declined the commission to our service.

With all our heart, we hope that such situations do not happen again, and we do not disappoint you anymore.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
18.03.2021

I placed an order in this store and, as it had happened to me on occasion in different stores, they did not credit me the cashback. Every time I place an order I make sure to do it through this platform, but there have been several times that I have to claim the cashback and there are no responses.

The review was translated from Spanish using Google Translate. Show original Show translation
18.03.2021

Hello Miriam.

It is very sad that you have faced such a situation.

We have contacted our partners to understand the reasons for the loss of your cashback. This process can take 8 weeks and unfortunately we are unable to expedite it.

We hope that we receive the information from the store as soon as possible. Follow the status of your requests, please.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
17.02.2021

This is a hoax, I have made many purchases of a few you have and I have had a lot of problems .. on December 16 I placed an order in Douglas with increased cash, and today they tell me that cash is denied when I have had it for months The request, this is to be scoundrels and to deceive people, I want you to give me the cash because everything is correct and see if it is your mistake. I DO NOT ADVISE BUYING THROUGH LETYSHOPS, if this continues I will delete myself

The review was translated from Spanish using Google Translate. Show original Show translation
18.02.2021

Hello Antonio.

We understand your displeasure and are sorry that this situation has occurred. It is true that there are incidents with cashback, but we never leave users without a solution and answer. We see that we have already credited your cashback. You can check it in the "Orders and Finances" section of your account.

We very much hope that this does not happen again and that you will not be disappointed anymore.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
17.02.2021

When buying here the cashback of whose fault is not reflected I do not know everything seems like marketing so that you buy for the% that they offer on certain days but what you get is bad publicity and disappointment

The review was translated from Spanish using Google Translate. Show original Show translation
17.02.2021

Hello.

It is very sad that the cashback did not appear, but do not worry. We see that you have already created a request for the lost cashback in your personal account. We will do our best to help you.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
28.01.2021

At Christmas I spent 130 euros and the purchase was not reflected. I thought it was my mistake and did not claim it. Now I have bought again and what is my surprise that when you put the card number and give it to pay, it redirects you to the Douglas app. The fact is that the cashback has not been reflected to me either and when you leave Letyshops you have no proof that the cashback had been activated. Obviously now I did claim it. In short, I will not buy from Douglas online again.

The review was translated from Spanish using Google Translate. Show original Show translation
29.01.2021

Hello Maria.

Thank you for creating your request, for the lost cashback. We will do our best to help you with this matter. If necessary, we will contact our partners to resolve it and return your cashback. Follow their status, please.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
10.10.2020

Yesterday I made an order for € 20 from letyshop and you still have not credited me the cashback or pending or anything. A disaster

The review was translated from Spanish using Google Translate. Show original Show translation
10.10.2020

Hi.

We see that you have created a lost cashback request in your personal account. Follow their status, please.

If you have any additional questions, please contact us at support@letyshops.com.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
06.10.2020

Good afternoon, I made two purchases in douglas a long time ago when it was at a 40% discount, I did the procedure of capturing my invoice and uploading it but still nothing even comes out that my cashback has been rejected

The review was translated from Spanish using Google Translate. Show original Show translation
08.10.2020

Hi, Martha.

We tried to contact you by mail, but unfortunately, we did not receive a response. You can try to open a cashback dispute, our managers will do their best to resolve it and help you.

Greetings.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
01.10.2020

Good afternoon, I placed two orders in perfume douglas when it was 40% but I still have not received any notification of how much they will refund me or when.

The review was translated from Spanish using Google Translate. Show original Show translation
02.10.2020

Hi, Martha.

We see that you have already created the request for the lost cashback in your personal account. Please follow the status of the application.

If you have any questions, you can always contact us in the Help section of your account.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
28.09.2020

My Cashback was not updating and I thought I had lost the purchase. In other purchases it appeared automatically. fortunately, it appeared later.

The review was translated from Spanish using Google Translate. Show original Show translation
30.08.2020

I made a purchase with them and it has not been reflected to me. They are currently trying to find a solution to my problem but I am afraid they will not give me the cashback. Very disappointed in Douglas, I would not buy from this store again.

The review was translated from Spanish using Google Translate. Show original Show translation
30.08.2020

Good afternoon!

Yes, we have sent a request to partners to find out the reason for the loss of cashback. The lead time may take approximately 6 weeks as we do not cooperate directly but through an affiliate program. We are waiting together with you.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
18.08.2020

Make a purchase of 145 euros. And it has not been reflected to me. The worst thing is that I complain and they ask me for a photo as if it were registered on their Douglas page. I sent them the photos of the emails they sent me. And they say that it is not enough and that I have to wait 6 MONTHS. I DO NOT THINK TO BUY HERE ANY MORE.

The review was translated from Spanish using Google Translate. Show original Show translation
18.08.2020

Good Morning,

We have contacted our partners to understand the reasons for the loss of your cashback. Unfortunately, we cannot expedite the process. As soon as we receive the response, the manager will notify you. We look forward.

Sincerely,
LetyShops team

The review was translated from Spanish using Google Translate.
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You’re a bit late unfortunately :(
All cashback boosts for this store have been used already. Perhaps they will appear again later. But you still can find such boosts in other stores.
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