The following are excluded from cashback:
· Orders with an order value of less than € 30.01 (net) value of goods minus shipping costs
· Orders that were not placed through LetyShops
· Orders that are returned or canceled
· Orders that are processed or canceled by telephone with an OTTO customer advisor
· Purchase orders that contain books that are subject to fixed book prices
· Orders from customers entitled to commission who already regularly and / or automatically receive a monetary benefit from OTTO
· Orders from bulk buyers, co-buyers and friendship buyers
· Orders from employees of the Otto Group and pensioners of the OTTO Group
· Orders for gift or goods vouchers
· Commercial orders
· Cashback can only be collected if a user account has been created and the customer logged on to the OTTO website via LetyShops
· After clicking to the shop via the LetyShops website, the purchase must be completed directly, otherwise no cashback will be paid out
· When using the LetyShops app and then using the OTTO app, no cashback is recorded
· Default browser settings: Ad blockers must be deactivated in order to collect cashback. Cookies must be accepted. Anonymization settings in the browser must be deactivated
· In the case of returns, the cashback amount is adjusted to the final purchase price
· It can take up to 180 days for the cashback to be confirmed in the user account
· Subsequent processing of postings or cancellations is not possible
· OTTO reserves the right to cancel the cashback for deliveries that could not be made after 3 months
· Multiple cashback offers from different cashback portals cannot be combined
· Cashback is credited only for the net value of provided services excluding the value-added tax, all other taxes and fees as well as any additional costs.
I ordered a TV for 350 euros from 5-fold Cashbac and should then receive 50 euros in cashback. Was a little bit speculative at first due to all the bad reviews, but a few weeks later I was credited with it. Thanks very much!
> 250 € invoice amount without discounts etc. and Otto does not respond to the cashback request ... 5 € consolation price, although the cashback conditions clearly state 10 € for the value ... well ... being satisfied is different!
Cashback is calculated on the net amount of the order excluding shipping costs and taxes.
The amount of your order was less than 250 euros, so the cashback should be 7.5 euros.
Unfortunately, we cannot state the reason for the loss, as OTTO does not accept any subsequent booking requests. A warning about this is also in the terms and conditions.
We hope the situation will not repeat itself. The advice the manager gave in the request will surely help with this.
Ordered a large sum from Otto, received none of the cashback, except for a € 3 consolation prize from letyshops, although I was able to prove everything! pure disaster !!
Cashback consists of the commission that the shop pays us for customers' orders. Unfortunately we did not receive anything for your purchase.
There can be many reasons for this, starting with the device from which the order was placed, the algorithm used in the purchasing process, and ending with a technical error.
We cannot say exactly why this happened, as OTTO does not accept a naсhbuсh request. There is a warning about this in the shop's terms and conditions. Unfortunately, the evidence you provided cannot help you receive the commission.
We offset a small bonus to show our support. Hope for your understanding.
Impossible apart from the cashback that should arrive, I have still not received the product after almost 1 month of ordering including immediate payment. Then there are incompetent employees!
We're sorry to hear that you had difficulty receiving your order. We hope that the delivery will be made as soon as possible.
If you have any questions about cashback, you can always contact us via the "Help" section or firstname.lastname@example.org. We are always happy to help :)
I made a purchase for 330 €. Otto didn't pay the money to Lety... so i get 3 € credit bonus from Lety...
The store has not sent information for the order. To investigate the cause, we have submitted a claim to our partners. As soon as we received the information, the manager will let you know :)
Everything worked out for me! I am very pleased. Got the 49 € after only 40 € were credited to me at first. Excellent! :) gladly again
Thank you for sharing your good experience :)
I also had my first bad experience with letyshops via Otto, as always I went to Otto via the link in the app and now my cashback could not be assigned and I was only credited a symbolic amount. Pity :(
Unfortunately, OTTO does not accept any subsequent booking requests, so we cannot know the exact reason for the loss :(
Although we didn't get anything ourselves, we fully offset the cashback, according to the value of the order :)
We hope that the situation will not repeat itself.
Maximum confirmation time for cashback 180 days. Why do you have to wait for me in the month of 06.2021?
That's right, this partner can take up to 180 days to verify and transmit information about orders. In practice, the confirmation is often much earlier :)
Since your order was placed on December 7th, 2020, the maximum credit date is June 5th, 21st.
As a new customer there was a voucher for free shipping (3.99). Ordered for € 290, advertised € 50 cashback, and finally got € 3 from Letyshops (thanks for that). Letyshops gladly again. OTTO, no thanks!
We will try to explain :)
Every shop has several options for attracting customers. Cashback and vouchers are one of them. When a customer uses a personalized discount, the shop no longer has to pay for other advertising sources.
This condition will be published on the shop page. You can receive cashback in the future if you want to shop at OTTO again :)
Feel free to write to us at any time if you have any new questions.
Unfortunately, I had the same bad experiences. I should receive € 70 cashback! I ordered extra for a very large sum! I used a notebook as recommended and not my cell phone. I made sure several times that I get to the Otto page via the link (which is even in my listing when I visited the Otto Shop via letyshops) and then supposedly nothing is known and I don't get the cashback. 2 weeks I am annoyed around here to find out this today. Really stupid. Of course, I've already used Otto's goods.
Unfortunately we did not receive any commission from partners for your order.
This shop has many specific terms that, if violated, could result in loss.
Since OTTO does not accept any subsequent booking requests, we cannot say exactly what the cause was.
You can read all the special features of the shop here on the shop page.
Please only order if you agree to all of the rules.
Since we have not received the commission from which the cashback is formed, the full amount cannot be credited to you. At the same time we gave a part to show our support.
We understand this is not what you expected, but we hope we will understand each other.