It may take up to 3 days for cashback for your order made on OTTO to appear in your account with "Pending" status.
The following are excluded from cashback:
· Orders with an order value of less than € 30.01 (net) value of goods minus shipping costs
· Orders that were not placed through LetyShops
· Orders that are returned or canceled
· Orders that are processed or canceled by telephone with an OTTO customer advisor
· Purchase orders that contain books that are subject to fixed book prices
· Orders from customers entitled to commission who already regularly and / or automatically receive a monetary benefit from OTTO
· Orders from bulk buyers, co-buyers and friendship buyers
· Orders from employees of the Otto Group and pensioners of the OTTO Group
· Orders for gift or goods vouchers
· Commercial orders
· Cashback can only be collected if a user account has been created and the customer logged on to the OTTO website via LetyShops
· After clicking to the shop via the LetyShops website, the purchase must be completed directly, otherwise no cashback will be paid out
· When using the LetyShops app and then using the OTTO app, no cashback is recorded
· Default browser settings: Ad blockers must be deactivated in order to collect cashback. Cookies must be accepted. Anonymization settings in the browser must be deactivated
· In the case of returns, the cashback amount is adjusted to the final purchase price
· It can take up to 180 days for the cashback to be confirmed in the user account
· Subsequent processing of postings or cancellations is not possible
· OTTO reserves the right to cancel the cashback for deliveries that could not be made after 3 months
· Multiple cashback offers from different cashback portals cannot be combined
· Cashback is credited only for the net value of provided services excluding the value-added tax, all other taxes and fees as well as any additional costs.
Ordered from Otto on October 1st, cashback confirmed today was great. Please note that I uninstalled the Otto app first when I want to order with Letyshops and reinstalled it after ordering with Letyshops. Because reading makes sense. You only receive cashback for online orders. Cashback is only credited for orders that were made online after you have reached the shop's website via the LetyShops app. If you made the purchase at a brick-and-mortar store and then accessed the shop's website via the LetyShops app, you will not receive any cashback. Thank you very much Letyshops, I came across you through Twenty4tim.
Thank you for sharing your experiences with us. It is very valuable for us and useful for other users.
Best regards LetyShops
At first the cashback was often discarded, but now it is much better. I have received cashback for all of my last orders
Thank you for sharing your experience. If you have any questions or suggestions, please fell free to contact our Customer support team via the “Help” section of your account.
Super good app. I'm totally amazed at how easy it works.
I can't say anything negative so far. But I've only just started using Letyshops.
Thank you for your feedback. If you have any questions or difficulties, please write to us in the account help section. We're here to help :)
I received the €12 cashback today after less than 2 months and so far I have nothing negative to say about LetyShops. I always got my money. Sometimes it was faster, sometimes it took a little longer. Honestly.. no matter how long the cashback lasts, the money is given to everyone without you having to do anything for it. For me it is not a job to shop through this app. I don't understand how one can complain about a long processing time, it usually works earlier anyway. And if it doesn't work at all, you've lost nothing. Then you should rate the dealer negatively. Thumbs up, I have already recommended you to others :) I would only be happy if more shops would find their way here, as I only shop at a few here.
Thanks for the feedback.
We look forward to our service being useful to you! :)
Greetings Lety Shops
Already ok but I forgot to open from Lety and bought something (-1200 €), and unfortunately I didn't get any cashback
In order to receive the cashback, one should either activate cashback via extension before ordering or go to the shop website from our website. The visit statistics show that this was unfortunately not done. Without redirection, we will not receive any commission from the shop and therefore cannot credit cashback.
If possible, you can cancel your order and reissue it according to the rules. Please remember to activate the cashback in order to receive it.
Best regards LetyShops