Purchases at OTTO with cashback in Germany

Good day,

Cashback consists of the commission that the shop pays us for customers' orders. Unfortunately we did not receive anything for your purchase.

There can be many reasons for this, from the device from which the order was placed, the purchasing algorithm, to a technical error.
We cannot say exactly why this happened, as OTTO does not accept a Naсhbuсh request. There is a warning about this in the shop's terms and conditions. Unfortunately, the evidence you provided cannot help you receive the commission.

We offset a small bonus to show our support. Hope for your understanding.

With best regards
LetyShops

Hi there,

We're sorry to hear that you had difficulty receiving your order. We hope the delivery will be made as soon as possible.

If you have any questions about cashback, you can always contact us via the "Help" section or support@letyshops.com. We are always happy to help :)

With best regards
LetyShops

Hello.

The store has not sent information for the order. To investigate the cause, we have submitted a claim to our partners. As soon as we received the information, the manager will let you know :)

Sincerely,
LetyShops team

Hi there,

Thank you for sharing your good experience :)

With best regards
LetyShops

Hello Jennifer,

Unfortunately, OTTO does not accept any subsequent booking requests, so we cannot know the exact reason for the loss :(

Although we didn't get anything ourselves, we fully offset the cashback, according to the value of the order :)
We hope the situation will not repeat itself.

With best regards
LetyShops

Hello Sebastian,

That's right, this partner can take up to 180 days to verify and submit information about orders. In practice, the confirmation is often much earlier :)

Since your order was placed on December 7th, 2020, the maximum credit date is June 5th, 21st.

With best regards
LetyShops

Dear friend,

We will try to explain :)

Every shop has several options for attracting customers. Cashback and vouchers are one of them. When a customer uses a personalized discount, the shop no longer has to pay for other advertising sources.

This condition will be published on the shop page. You can receive cashback in the future if you want to shop at OTTO again :)

Feel free to write to us at any time if you have any new questions.

With best regards
LetyShops

Hello Sarah,

Unfortunately we did not receive any commission from partners for your order.

This shop has many specific terms that, if violated, could result in loss.
Since OTTO does not accept any subsequent booking requests, we cannot say exactly what caused this.

You can read all the special features of the shop here on the shop page.
Please only order if you agree to all of the rules.

Since we have not received the commission from which the cashback is formed, the full amount cannot be credited to you. At the same time, we gave a part to show our support.
We understand this is not what you expected, but we hope we will understand each other.

With best regards
LetyShops

Hello,

Thank you for letting us know what you think.

The partners take time to process the information, so the wait takes time.
You're right, that's better than nothing :)

The amount of the cashback was displayed incorrectly due to the error. We have already corrected everything and added the difference to your balance. This situation will not be repeated for future orders.

Sincerely yours
LetyShops

Hello,

Usually people leave positive experiences to their own devices and only leave feedback when something doesn't work :)

It is always better to try and form an opinion.
Especially since you don't risk anything :)

Sincerely yours
LetyShops