Hello Sarah,
Unfortunately we did not receive any commission from partners for your order.
This shop has many specific terms that, if violated, could result in loss.
Since OTTO does not accept any subsequent booking requests, we cannot say exactly what caused this.
You can read all the special features of the shop here on the shop page.
Please only order if you agree to all of the rules.
Since we have not received the commission from which the cashback is formed, the full amount cannot be credited to you. At the same time, we gave a part to show our support.
We understand this is not what you expected, but we hope we will understand each other.
With best regards
LetyShops