They never accept cashback; they always find some problem, and what a coincidence that it's always for a large purchase. This time I have a video proving the purchase went through correctly, but Letyshop only gave me 4 euros (when I should have received around 20) and won't let me respond to my complaint or send the video. This time, for sure, it's my last purchase at this pharmacy. Without the cashback, I'll just find a cheaper one!
Hello!
We are very sorry to hear about the situation you described and we completely understand your frustration. Our agent will gladly review your case and try to help clarify what happened.
In some cases, due to limits set by the stores and our own limitations, we cannot always compensate for the full amount of lost cashback, although we try to support our users in every way we can.
I'm doing great with the app and the recognition of all cashbacks, except for yesterday, when it said 15.6% for ATIDA, with the x3 and all, but it recognized less than what it said.
Hello, Rosa!
We're glad to hear that the app is working really well for you overall ❤
Regarding Atida, cashback can vary depending on the product category and whether the customer is new or returning. Since your order fell under the category " For purchases by a returning customer from brands other than the brands mentioned above ," your cashback was calculated at a rate of 9%.
This is a pain. Besides the time it takes to claim, they end up denying your cashback without any explanation. They just say I've broken a rule, but they don't tell you which one. This app isn't worth it to me. I'd just buy from another site instead. It was a bad experience for me. 50% cashback was too much... I already thought it was weird.
Hello.
We're sorry about what happened with your purchase. According to the store's information, a coupon was used in the order, which violates the cashback program terms. However, LetyShops has issued a partial refund with its own funds to support you in this situation.
I won't buy from this store again. They've never given me cashback. I gave it one last chance. I haven't had any problems with other stores on the platform, only with this one.
Hello!
Unfortunately, we often receive negative responses from members. Therefore, we would appreciate it if you could record a video of your next purchase. This way, we can better analyze what's happening and provide you with a more precise solution.
They don't give cashback for "breaking store rules" by following all the steps and meeting the requirements, unlike other stores where it's always worked for me. It's the only one I've had this problem with, coincidentally, on a high-value order.
Hello, Carla!
We apologize for any inconvenience. We've already credited you with cashback for your purchase. ❤
Everything was perfect. Very good items, fast shipping, and they approved the cashback even before the deadline. I'll keep buying.
❤
My stars go to cashback. The pharmacy is fine, it has good prices, but when you try to get credit for what you spent, it's never done right. Thanks to Letyshop, I got it. I don't think it's fair to have to argue and waste my time on this. I don't think I'll buy from this pharmacy again, at least not through this app. Letyshop does work, and it works quickly.