*list of the shops which do not provide cashback.
* Non-affiliated products are the products from the stores that are not participants of the AliExpress affiliate program. For any such product AliExpress credits only 1% of cashback regardless of the product category.
It may take up to 5 days for cashback for your order made on AliExpress to appear in your account with "Pending" status.
Cashback from the TMALL category is not credited! Probably due to the fact that the order was made through the application, but you need it from a computer Order number: 700785485259166 and this is not the first time. There are no problems with other orders.
Hello Yuri!
Thank you for your feedback. Unfortunately, cashback on orders from the Tmall category from the mobile application is really not credited. To keep our users informed, we have placed this feature on the store transition page.
If you have any questions or wishes - write. We will be glad to receive feedback.
All the best!
Sincerely,
LetyShops team
I was waiting for Cyber Monday to save 500 rubles on an order with Ali. As a result, this particular order is not displayed, although there are all those with a pot of 3 rubles. The support service said we don't know why, figs for you and not cashback. As a result, I did not save, but overpaid, I could have taken it cheaper on the herbest :(
Hello!
Thanks for your feedback.
We understand your indignation, Mikhail. Unfortunately, we also do not receive remuneration for orders that were not automatically fixed.
According to our information, this issue has already been resolved.
We sincerely hope that when using our service you will not encounter such difficulties. But if you have any questions, please contact us. We will try to figure it out.
Have a nice day!
Sincerely,
LetyShops team
The second time I make an order and everything was activated, but there was no cashback, and moreover, the order was placed through the Yandex browser from the phone, but everything is credited from the computer.
Hello Darina!
Thank you for your feedback. It is likely that blocking add-ons or applications are installed in your mobile browser, which cause difficulties in fixing the cashback.
Please write to us through the "Help" section of your personal account, we will try to understand your situation and help with the calculation.
We will be waiting for your request. Good weekend!
Sincerely,
LetyShops team
I'm getting more and more disappointed ... You do everything right, according to the rules, through the android application, but the cashback is not displayed. Earlier, cashback was credited without problems, problems have started recently! Transitions are fixed but there is no cashback! Tired of constantly writing in support, today I made a purchase again and again it's empty, the transition is fixed again! I wish you all the same, somehow to optimize everything, so that everyone is happy!
Everything is fine) I thought there was some kind of deception, but when I saw an advertisement on TV I decided to try it. I have accumulated about 5 thousand cashback and yesterday I filed an application for the withdrawal of 3000 thousand rubles. to the Sberbank card, the money came tonight. No commission, etc. Recommend!
January 29, 2018 at 01:35 made an order for Aliexpress in the amount of 3,283.45 rubles. with 9% cashback, your plugin showed that cashback is activated, but I do not see your display pending the crediting of any amount. Understand please!
Hello!
Thank you for your feedback. It is possible that the cashback was lost due to a download when transferring data from Aliexpress during the promotion. We are very sorry that this situation happened.
According to our information, you have already created a request to our care service. Don't worry, we will definitely try to help you in solving this issue.
If you have any additional questions, please contact. Have a nice evening!
Sincerely,
LetyShops team
It's strange that everything worked fine before, for the second order I have no cashback, although everything is activated. Your google chrome extension seems to fail = (
Hello!
Thanks for your feedback. If the difficulty in calculating cashback is systematic, it is likely that an algorithm error is made during the ordering process, or third-party extensions and resources affect the fixing of the reward. Or, the reason for the loss is other factors beyond the control of us and our users.
In order for us to be able to understand the current situation together with you, please create an appeal through the "Help" section of your personal account. We will be happy to help.
We will be waiting for your request. Have a good day!
Sincerely,
LetyShops team
Hello! I made an order with the transition to tmall, more than 10 days have passed - the cashback has not been reflected until now.
Hello, Natalia!
Thanks for your feedback. Do not be discouraged, please.
To resolve this issue, please create an appeal through the "Help" section of your personal account. We will be happy to understand and help you in this situation.
You can also write to us if you have any questions. Have a good day!
Sincerely,
LetyShops team
The problem is with the Aliexpress website. Writes that "The site alitems.com sent an incorrect answer." Although through a regular site works great. But the cashback service itself is amazing!
Irina, hello!
Thank you for your kind feedback on our service. It is very pleasant that you are satisfied with our work :)
The error that you wrote about can be caused by the influence of blocking extensions or built-in ad blocking functions in some antiviruses. Try disabling blockers and redirecting to the site. If this does not help, please write to us in the chat or create an appeal to the care service. We will definitely figure it out :)
Have a good day!
Sincerely,
LetyShops team
Not all orders are recorded on Ali, the plug-in in the opera does not always work. Many are ignored.
Good day!
Thank you for your feedback. Andrey, in order to find out why our extension does not always work, and also not all orders are automatically recorded, please create an appeal to the Care Service. In this appeal, attach a screenshot of the extensions installed in your browser and indicate information about orders (number, amount and date) for which cashback was not recorded. Thanks in advance.
We will wait for the appeal. Have a good day!
Sincerely,
LetyShops team
Cashback is confirmed quickly. A great way to save money, and so it is cheaper than in local stores, plus cashback.