Hello Vanesa.
We regret that such a situation has arisen. For our part, we try to help our users get a refund. But unfortunately, we don't always have the opportunity to make up the full refund amount lost from our account. If for any reason you do not get the cashback of the orders placed with us, we also remain without remuneration.
We hope this does not happen again and your purchases are successful.
Sincerely,
LetyShops team