*list of the shops which do not provide cashback.
* Non-affiliated products are the products from the stores that are not participants of the AliExpress affiliate program. For any such product AliExpress credits only 1% of cashback regardless of the product category.
It may take up to 5 days for cashback for your order made on AliExpress to appear in your account with "Pending" status.
Good day! On January 25, I made an order through Ali with a transition to the TMALL category, paid for the order, received it, use it. I wrote you a letter, there is no answer. The cash back did not appear.
Hello, Elena!
Thanks for your feedback. Cashback for orders from the TMALL category is fixed within 10 days from the date of registration through our service. According to the data from your personal account, you have already created an appeal to the Customer Care Service. The manager keeps control of your request and if the cashback is not fixed by 02.02, he will contact you and try to help.
If you have any questions and wishes regarding the work of the service, please contact us, we are always happy.
Sincerely,
LetyShops team
Good evening. Also the last time of disappointment. Until the end of the year (2017) everything was fine and without any delays. Cashback was displayed a couple of minutes after ordering. Now everything has changed and now I made an order again (I used the increased cashback) and silence ... It is not very comfortable to write constantly for help and support. This is inconvenient and time-consuming. Please sort it out with the service. Thanks in advance.
Hello!
Thank you for your feedback. Tatyana, according to data from your account, cashback for orders placed during the Cyber Monday promotion has been successfully displayed. If there are still orders for which cashback has not been registered, let us know through your personal account, the "Help" section, or call the hotline at: 8 (800) 555-13-97, calls within Russia are free.
It is very important for us to solve any problem that has arisen and to make online shopping only enjoyable.
We will wait for feedback. Thank you for being with us)
Sincerely,
LetyShops team
Hello. I made an order with ALi (TMOLL), the order has even arrived, but there is still no cashback (and there is no waiting either), the transition is fixed. Go to Aliexpress website 26.01.2018 20:07
Hello!
Thanks for your feedback. Elena, cashback for orders from the TMALL category is fixed within 10 days from the date of registration. If you placed an order according to the basic recommendations that are published on the store page, cashback will certainly be credited to your balance. If this does not happen, be sure to let us know, we will be happy to help.
Wish you all the best!
Sincerely,
LetyShops team
Guys, be sure to download the browser extension, it will help you not to forget about cashback. And they themselves make a fool of all who are not lazy. If you order from the zipper section for aliexpress, then just activating the extension is not enough, you need to go through a special link. In short, go all to Backley. There is NO such thing.
Good day!
Dmitry, we are grateful for your feedback.
Indeed, in order for the cashback for an order from the TMALL section to be successfully credited to the balance, you must follow the special link that is posted on the store page: joxi.ru/eAOdN7jH4bNJMr. Also, the link to activate the cashback can be found in the extension by clicking on its icon: joxi.ru/KAgqX83IgqeZWm
We really wanted to give our users the opportunity to make purchases in this section of their favorite store with cashback as soon as possible.
At the moment, together with our partners, we have found just such a solution for activating cashback.
Our goal is to make the purchases of our users as convenient and useful as possible. Therefore, every day the whole team is working on product development. We hope to find a more convenient solution for activating cashback for the TMALL section.
Thank you for your feedback.
We respect the opinion of each user and it is, of course, your right which service to use.
We sincerely hope that you will stay in our Lety-family, and we will be able to please you with new products (such as a mobile application, price monitoring, promotions) that will make your purchases even more convenient, useful and bring a lot of positive emotions.
Best wishes,
LetyShops team
I'm getting more and more disappointed ... You do everything right, according to the rules, but the cashback is not displayed. Tired of writing in support, wasting my time, which used to answer immediately, but recently you can't wait ...
Hello!
Thanks for your feedback. Anastasia, if the ordering algorithm is correct, there may be a reason in the device from which orders are placed.
According to the data from your personal account, you have already created an appeal to the Care Service. We ask you to trust us, for our part, we will do our best to find out why the cashback for orders was lost. To solve your question, we have already connected the guys from those. department.
Do not worry, please, not a single appeal remains unresolved. Have a nice day!
Sincerely,
LetyShops team
Hello, I receive an SMS that the cashback has been credited, but the amount itself is not credited to the card, or I don’t know how to do it.
Good day!
Thank you for your feedback. At the moment, the accumulated cashback is in the "Pending" status. You can withdraw only those funds that are already credited to your balance. You can see the approximate date of crediting cashback for each order. To do this, simply hover your mouse over the question mark next to the text "Pending" in the "Orders and Finance" section of your personal account.
Having accumulated the minimum withdrawal amount - 500 rubles. You can withdraw money to the card, mob. phone, electronic wallet.
If you have any questions, please contact. Have a nice day!
Sincerely,
LetyShops team
Usually, when I bought cashback, it immediately appeared. I bought it for the last time, but there is no information about the cashback. It's not clear if it worked ... canceled the order.
Good day!
Thanks for your feedback.
Usually, cashback for orders from the Aliexpress store is fixed within 24 hours from the moment of registration. We would also like to draw your attention to the fact that when placing orders from the TMALL category, cashback appears within 10 days.
If you have any questions about the service, be sure to write, we will be happy to help.
Sincerely,
LetyShops team
Xs, like yours, I always get cashback. I order only from Alik.
Also, I was already tortured to write to technical support ... I don't even feel comfortable ... Before, everything was clear, more recently it is counted through once ...
Good day!
Thank you for your feedback. Evgeniy, believe me, we are also interested in that each of your order is successfully recorded in our system and you do not need to create an appeal to the Care Service.
When placing orders with cashback, please adhere to the rules for making purchases with cashback, as well as the conditions that are published on the store page, this will minimize the risk of losing the cashback.
According to the data from your personal account, the issue of non-accrual of remuneration for orders has already been resolved in your favor.
If in the future, for some reason, cashback will not be credited, please write to us. Have a nice day!
Sincerely,
LetyShops team
I had about $ 13 saved up on cashback. Where did they go. Balance-0.
Hello!
Thank you for your feedback. You have probably created a new account on our website. This could happen if, when entering data, you entered a different mailbox, or made a mistake with some character. We will try to help you resolve this issue, for this we ask you to clarify 1-2 order numbers that you placed through our service. Please send this information to support@letyshops.com.
We will search the system for your previous account and help you restore access to funds.
We look forward to your assistance and look forward to hearing from you.
Sincerely,
LetyShops team
I made an order on 01/15/18. Cashback was not credited. I wrote in support, they did not answer me anything !!!
Good day!
Thanks for your feedback. Vitaly, according to the data from your personal account, the manager of the Care Service wrote in his address three times, but, unfortunately, no response was received from you. Please respond to the appeal through your personal account, section "Help".
We look forward to your assistance.
Sincerely,
LetyShops team