*list of the shops which do not provide cashback.
* Non-affiliated products are the products from the stores that are not participants of the AliExpress affiliate program. For any such product AliExpress credits only 1% of cashback regardless of the product category.
It may take up to 5 days for cashback for your order made on AliExpress to appear in your account with "Pending" status.
Pleased with the answer: "A 70% discount on the product was provided by the store and is not summed up with the cashback rate. In other words, you have purchased a promotional product." Although the question was that the cashback was accrued in the amount of 16.6 rubles. Whereas on YOUR "Special rates from Aliexpress" page there is EXACTLY CASHBACK 70%! Consequently, the amount of the order for 444 rubles will amount to 310 rubles, and certainly not 16.6 rubles !!! Even without adding up with a premium account !!! And 3% or 3.9% is still not equal to 16.6 rubles. from 444 rubles! For other orders, everything was fine. Did I explain it poorly somehow?
Good day!
Thanks for your feedback. We apologize for misleading you.
Indeed, there is a section "Special rates from Aliexpress" and cashback is charged up to 90%. The manager with whom you corresponded in the appeal will contact you shortly and try to help.
Sorry again for the inconvenience.
Hope for your understanding. Have a good day!
Sincerely,
LetyShops team
March 5, 4 purchases, March 8 - 2, there is no cashback, but advertising letters - offers are sent regularly.
Good afternoon, Alexey!
Thank you for your feedback. It is a pity that the cashback for your orders has not been fixed. An appeal to the care service has been created from your account, so that you can figure out the reason for the non-accrual and help.
Please respond to the appeal. Have a good day!
Sincerely,
LetyShops team
For the first time I come across, usually cashback appears within a few minutes, now it is not. With small orders, such problems did not arise, but it was worth making a large order and immediately the cashback was lost (((when ordering, I checked the activation of the cashback, everything was included, how is it ?! as there are already many reviews with similar problems.
Good afternoon, Tatiana!
Thank you for your feedback. We are sincerely sorry that you have encountered certain difficulties while working with our service. We understand you very much and regret that the cashback was not fixed automatically. Indeed, this is very unpleasant.
It is important for us to understand the reasons for the loss and do everything possible to eliminate them and you no longer worry about your cashback.
There are a number of reasons why cashback may not be credited, even if there is a transition from our service. All these reasons are described in the rules for purchases with cashback. You can find additional conditions on the page of each store on our website.
A common reason for losing cashback can be the price adjustment by the seller. This is due to the fact that it is simply not profitable for the store to provide a double discount for an order.
The most common reason and difficult to detect are the settings of the device from which the purchase is made. After all, fixing the cashback can be negatively affected by third-party browser extensions, some functions of antivirus programs, ad blockers, and even viruses.
According to the data from your account, you have already created an appeal to our care service. We appreciate your feedback and will do our best to help.
Have a great weekend!
Sincerely,
LetyShops team
I made two orders for aliexpress and cashback, come, today I ordered, but the site did not fix the order. I specifically tried to order immediately and from one page.
Good day!
Thanks for your feedback. It is very important for us that your every cashback comes. We are always ready to help you figure out the reason for the non-accrual of remuneration, therefore, we created an appeal to the care service from your personal account. Please respond to the appeal.
If you have additional questions - write, we are always open to communication.
Sincerely,
LetyShops team
Good afternoon, switched to Ali Express, made a purchase and did not receive cash back, and this is the second time !!!
Artem, good afternoon!
Thank you for your feedback. In order to help understand the reason for losing cashback for your orders, we have created an appeal to the care service. Please go to the "Help" section and respond to the request.
We look forward to hearing from you. Have a good day!
Sincerely,
LetyShops team
LZ112522302CN- this is my order for Ali from 03/07/18, but the cashback is not displayed. You even wrote me a letter, saying that I did not complete something when placing an order. I did everything right and the seller has already sent me the goods.
Good afternoon, Yuri!
Thanks for your feedback. There are times when cashback is not automatically recorded. If the checkout algorithm is correct, it is possible that the reason for not being credited is in the device from which you made the order. Unfortunately, some extensions, programs, viruses can block our affiliate link and thus the store does not receive information that we have brought a client and does not charge us a fee. We, in turn, do not charge you cashback, since we do not have any information about your order.
If users contact us, we try to figure out the reason for the loss of remuneration, give recommendations for the future, and, as far as possible, resolve the issue with the accrual in their favor.
Our users are the most valuable thing for our company. It is you who help us see our pros and cons, what we still need to work on so that you feel as comfortable and protected as possible when working with the service.
A call to the care service has been created from your account. Please respond to the appeal, we will try to help you.
Have a nice weekend!
Sincerely,
LetyShops team
03/08/2018 made a purchase cashback is not credited.
Good day!
Thank you for your feedback. We understand your dissatisfaction with the non-accrual of cashback, but do not be upset, we will definitely help you in resolving this issue.
A call to the care service has been created from your account. Please respond to the appeal.
Together we will be able to prevent the loss of cashback in the future.
Have a nice day!
With care,
LetyShops team
The transition was made according to all the rules. Before that, cashback was accrued, but not for the last purchase, although the fact of the transition remained in the orders. Moreover, a letter came to the post office "you seem to have forgotten something."
Good day!
Thank you for your feedback. We are very sorry that the cashback for the order was not fixed.
A request to the customer care service has been created from your account in order to understand the reason for the non-accrual of funds. In order to answer us, go to the "Help" section of your personal account and select the "My requests" tab.
If you need help, write. We wish you a spring mood :)
Sincerely,
LetyShops team
Today I made two orders for Ali (through the Letishops application for android), nothing was credited (((before this everything was always credited.
Good day!
Thank you for your feedback. Loss of cashback happens and such situations are also unpleasant for us.
According to our data, you have already created an appeal to the care service in order to understand the reason for the non-accrual of cashback. Very soon, the manager who is dealing with your issue will contact you and try to help.
Have a nice day!
Sincerely,
LetyShops team