*list of the shops which do not provide cashback.
* Non-affiliated products are the products from the stores that are not participants of the AliExpress affiliate program. For any such product AliExpress credits only 1% of cashback regardless of the product category.
It may take up to 5 days for cashback for your order made on AliExpress to appear in your account with "Pending" status.
Today I activated automatic cashback on the site, paid for the order, but cashback was not credited.
Hello, Tatyana!
Thank you for your feedback.
Do not be discouraged, please, we will definitely try to figure it out, for this we have already created an appeal on your behalf. Please answer a few simple questions in the appeal and send us a screenshot of your order.
We will wait for feedback.
Sincerely,
LetyShops team
Switching to aliexpress on 03/08/2018, buying goods from the basket (selected in advance) - NO cashback !! VERY GORGEOUS !!!
Hello!
Thank you for your feedback. We recommend that you place orders from Favorites and not from the basket to reduce the risk of losing your cashback.
To resolve this issue, we have created an appeal through your personal account, section "Help". You can find a request in the tab of this section "My requests". We will wait for your answer, we will try to help. Don't be discouraged, please :)
Sincerely,
LetyShops team
Cashback is credited every other time. It has become often lately. The reason must be sought from you.
Hello!
Thank you for your feedback. We would like to note that we are interested in ensuring that the cashback was successfully recorded for all orders of our users, because we ourselves do not receive remuneration for lost orders.
Our technical department is constantly testing the possible reasons for the loss of funds. We hope that in the near future we will be able to identify the pattern of the most common reasons for losing cashback and post this information on the site.
Have a good evening!
Sincerely,
LetyShops team
Orders have ceased to be charged. I have been on this site for a long time, apparently I will have to go over.
Hello Nadezhda!
Thank you for your feedback. We are very sorry that you have encountered some difficulties in calculating cashback and we understand how upset you are. But we really want to help you get your funds back, so we created an appeal on your behalf through your personal account, section "Help".
In your request, please send screenshots of your orders, as well as remember the checkout algorithm. We will definitely try to understand everything and help.
We look forward to continuing our cooperation with you. Have a good day!
Sincerely,
LetyShops team
The last month and a half, the service has been working ... kind of softer .. annoying. The browser extension works relatively stably in the first open tab. If, while viewing the products, you open the link in a new tab (and make a purchase in it), you need to control whether the extension remains activated or has fallen off.
Good day! I made a purchase on 3.02, I received the parcel. No cashback!
Hello!
Thank you for your feedback.
In order to help you in resolving the issue and to understand this situation, we have created an appeal through your personal account, section "Help". We will be very grateful to you for your assistance.
Have a good day!
Sincerely,
LetyShops team
March 4, 1 purchase, March 7 - 1, no cashback ...
Hello Sergey!
Thank you for your feedback. We are sorry that the cashback was not automatically registered.
Believe us, we are also interested in your every order being successfully recorded in our system, since we receive remuneration only for such orders.
According to the data from your account, you have already created a case for the care service. We promise that we will do our best to resolve the issue in your favor.
If you have any questions - write. Have a good day!
Sincerely,
LetyShops team
I placed an order, cashback was not credited, I did everything as usual according to the instructions!
Good afternoon, Nadezhda!
Thank you for your feedback. Do not upset, please, we will definitely find out what caused the non-accrual of cashback and resolve the issue.
An appeal to the care service has been created from your personal account.
We hope for your assistance and we will wait for a response. Have a good day!
Sincerely,
LetyShops team
Cashback is credited every other time. It is not clear what this is connected with, although I follow the instructions step by step.
Good day!
Thank you for your feedback. The reason for losing cashback is often a violation of the shopping algorithm, the use of third-party discounts, coupons. The most important rule for getting a cashback is to activate cashback through an extension or a direct transition from our website to the store's website. If losses occur periodically, although everything was done correctly, there is a high probability that the reason is in the device. The fact is that some third-party extensions and even functions of antivirus programs can overwrite our affiliate link and take a reward for your order for themselves. But we always try to help find the reason and, if possible, compensate for the cashback.
If the cashback for your orders has not been fixed - be sure to let us know, we will try to help.
Have a nice weekend!
Sincerely,
LetyShops team
Good afternoon. Cashback from AliExpress for one of three purchases (the largest was not activated). I did everything according to the rules. Cashback for a change came.
Good day!
Thanks for your feedback. Ivan, we understand how unpleasant it is when the much anticipated cashback is not credited to the balance.
Don't be upset, we will definitely help you in solving this issue.
We have created an appeal from your account and asked you for some information in order to understand the reason for the loss of cashback.
Respond to the appeal, please.
All the best!
Sincerely,
LetyShops team
I made a purchase on January 29, the goods arrived as early as a month and a half, cashback has not been credited until now.
Hello Kirill!
Thanks for your feedback. Do not worry, please, the maximum term for crediting cashback for your order is 30.03. You can see this date in your personal account by hovering the mouse cursor over the question mark next to the cashback status. If the cashback is not confirmed by the specified date, write to us.
To get your cashback confirmed faster, do not forget to confirm receipt of your order on the AliExpress website. This will help reduce the waiting time.
If you have any questions, be sure to write.
Sincerely,
LetyShops team
Leonid. And people are right. I paid for the vibro-belt through cashback, but did not receive any cashback. This means that someone is cheating there.
Hello Leonid!
Thanks for your feedback and opinion. We are very sorry that you faced such a situation and the cashback was not displayed in your personal account. In order to help you in this situation, we have created an appeal through the "Help" section of your personal account.
We will be very grateful to you for your assistance. We are waiting for your information. Have a nice day!
Sincerely,
LetyShops team