Purchases at AliExpress with cashback in your country
*list of the shops which do not provide cashback.
* Non-affiliated products are the products from the stores that are not participants of the AliExpress affiliate program. For any such product AliExpress credits only 1% of cashback regardless of the product category.
It may take up to 5 days for cashback for your order made on AliExpress to appear in your account with "Pending" status.
- for the VAT (value added tax) that is included into each order amount;
- if a product value is too low and the possible cashback amount is less than 0.01 USD;
- for orders from the "3 for $5.99" section;
- any goods from Plaza section;
- if the item was added to the cart of your "Wish List" before activating cashback;
- any orders for which a dispute has been opened;
- any purchases of gift certificates, coupons, payment discounts;
- any additional services (delivery, wrapping, mobile phone topping up, and so on);
- any orders made using several AliExpress accounts with coupons;
- if the seller changes price after the item has been added to your cart;
- if the order's status is "Awaiting Payment" for more than 3 days.
- Please note that the store may split orders, so the increased cashback can be applied to the first orders that appear in the store's system.
- Usage of any kind of promotional codes may lead to that cashback will not be credited.
- The order number on AliExpress can slightly differ from the one shown in your LetyShops account.
- The maximum cashback amount for one order is $40.
- The cashback amount credited to your account balance may vary from the amount displayed before. This is caused by the conversion of rates between the shop's and your account's currencies.
Reviews on AliExpress (9448)
Therefore, we publish only our customers' reviews.
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money was taken away 884.79 rubles! payment failed! where's the money?!!!
Good day!
Payment is made not to our service, but to the store.
Please contact AliExpress Support to resolve the issue.
Sincerely,
LetyShops team
Good afternoon. After receiving the package, orders were immediately confirmed. Two weeks have passed since the receipt, but the cashback has not been credited. Hanging in a waiting state.
Anna, good afternoon!
Unfortunately, cashback is not always credited immediately after confirmation of receipt of the goods in your AliExpress account. Sometimes you need to wait and the deadlines, which are published on the store page. If after 60 days the cashback is not confirmed, be sure to contact our care service.
Sincerely,
LetyShops team
They say that they gave me the maximum bonus possible 2.5% for my purchases that I made on 11.11 and black friday of which I have not credited the cash back, but their calculation is wrong since they are not considering that my purchases were made in USD 132.28 and As I am from Mexico, the charge is made to my account in Mexican pesos MXN at the exchange rate of the day that ranges between 19 and 19.20 pesos for each dollar. In my purchases of which I have sent you a capture, the collection in dollars is reflected for a total of 132. 28 dollars and you are calculating 2.5% on this amount but you are crediting me in pesos not in dollars as it would be correct. I hope you can review my case again since that confusion with the currency exchange has not been clear.
Hi Vanya.
Your cashback is 2.5% of $ 132.28 = $ 3.30. For the error with the currencies we credit you the rest 63.45 - 3.30 = 60.15.
Thank you for your patience.
And sorry for the mistake.
Have a nice day.
Sincerely,
LetyShops team
LetyShop has started to correct its own or partner's mistakes. All letters were answered. Almost all issues have been resolved.
Good day!
We apologize for waiting for a response in the appeal :)
We are always ready to help.
Sincerely,
LetyShops team
the percentage is small, cashback is not credited to thymol on Ali, bad, nothing at all. I do not advise, it is better to spend a couple of minutes and find a truly normal cashback service
Good day!
Cashback rates are set on the basis of agreements with partners. You can increase the percentage using Lety codes that we share on social networks, as well as using the loyalty program.
The Tmall store has temporarily shut down. We are waiting for the resumption of cooperation with users :)
Sincerely,
LetyShops team
all major purchases were no longer counted. even the transitions are not all fixed, you have to go 3-4 times ...
Good day!
The price of a product in AliExpress does not affect the cashback registration in our service.
The transition to the store is always recorded in the "Orders and finance", "My transitions" section, if our extension was activated / clicked on the "Go to the store" button.
Have contacted you on request to help. Unfortunately, no response was received.
Sincerely,
LetyShops team
with a friend ordered at the same time from the same seller the same phone at the same price) cashback of course did not appear) left an appeal and the coolest thing is that a friend was charged 270 rubles and I was 150))) ) but still put 5 stars, I'm not sorry)))) in general, a friend, for every cheap trifle, they instantly charge cashback and for a normal amount they don't seem to see the purchase ...
Good day!
Each situation is considered individually by the manager. The amount does not affect the cashback accrual.
We hope that in the future it will be fixed automatically.
Sincerely,
LetyShops team
Hello again! As far as I understand, until you write here, you will not receive an answer to the mail. The second sale in a row, half of the orders are missing! Thanks for the great service.
Alina, good afternoon!
We are always ready to help resolve the issue. This can be done in requests that are created through the user's personal account, the "Help" section. We are waiting for screenshots of unappeared orders.
Sincerely,
LetyShops team
The support service works badly. 11.11 cashback was not credited. written by the support service and they are doubtful as if they are specifically asking the same questions.
Good afternoon, Eler!
To calculate cashback correctly, we need to know from which seller the product was purchased. Therefore, we have requested this information from you. Please send in your request a screenshot following the example provided by our manager. We will be happy to help.
Sincerely,
LetyShops team
