A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
They didn't want to give me cashback for using the credit I had for having made a return, totally unfair
Hello Rachel!
Unfortunately, in this case cashback is not credited. We are sorry for the inconvenience and hope it does not happen again with your next purchases.
All the best,
the LetyShops team
Top, never problems with the shop or purchases but cashback really slow :(
Good morning!
Thanks for your feedback. Partners need time to process order data. As soon as we receive the response your cashback status will be changed to "Accredited"
extremely slow when it comes to validating Cashback, Aliexpress in that sense gives them a thousand thoughts
waiting time is ultra long. However, it's nice that some penny comes back even for purchases from China. I was very skeptical about shopping through letyshop. A pleasant surprise that something counted there.
Good morning!
The waiting time for cashback confirmation is necessary for partners to check the purchase data and transfer the commission to us.
Sometimes the refund is confirmed faster.
LetyShops team