An order number displayed in your LetyShops account is different from the one assigned by the store and displayed in your SHEIN account. When submitting a request, please provide the actual SHEIN order number.
The application is very good. I use it frequently for purchases at SHEIN. What I didn't like was that instead of increasing the percentage, they decreased it. I am at the highest level and I had 6.5% and now I only have 3%☹️ that did disappoint me. With the increased cashback, it reached 10, 20, and 25% and now it only reaches 7.5%. I don't like that.
Hello, Georgina.
We understand your disappointment. Like you, we also hope the higher cashback returns soon.
Best regards!
The LetyShops team
If it works, I'm 100% recommended. I used to have a lot of trouble getting my cashback, but I realized it's easier to credit when I buy during the week and at a not-so-late time. My last order was on a holiday, and I obviously had to file a claim because the cashback wasn't credited. I also think it works better if you open the page from the Letyshops website rather than just activating the extension. I hope you can continue enjoying the service; it's very good.
Hello.
Thank you so much for sharing your shopping experience with us.
There are many factors that can affect your refund. For example, third-party extensions installed in your browser or the use of promotional codes or coupons. If you have any other extensions in your browser other than LetyShops, we recommend disabling them for future purchases.
Greetings and enjoy shopping!
The LetyShops team
I love the app, I just don't understand why they lowered the cashback on Shein :( , if it works I highly recommend it, but I didn't expect them to lower the percentage.
Hello.
We totally understand. Unfortunately, SHEIN has changed its cashback rate to 2.5%. We're just as hopeful that the higher cashback rate will return soon as you do.
All the best!
The LetyShops team
Yes, it's real, yes, they do return the money. The only problem is that it causes a lot of problems when it comes to recognizing the cashback, even if you do it from the Chrome extension. When you make a claim, it takes 4 months to get a response. They should be more efficient and provide a better solution to us, frequent users. P.S.: One of the stores I used the most had their cashback reduced significantly.
Hello.
Thank you for your feedback. We're just as interested in automatic cashback crediting as you are. Don't worry, we've contacted the partners to resolve an issue with your cashback. This process can take 3-4 months, and unfortunately, we can't expedite it. Please monitor the status of your requests. If we receive a positive response from the partners, we'll definitely credit your cashback in full.
All the best!
The LetyShops team
I highly recommend it, they always give me my cashback on time, except that yesterday I made 3 purchases through SHEIN and one of them didn't get the cashback applied, all 3 purchases were the same.
Hello, Marina.
Thank you for writing about your shopping experience with us ❤
We see in your account that a request has already been created to search for the lost cashback. We'll do everything possible to find the refund and return it to you. To check the status and outcome of the request, expand the field with this query in your personal account.
Best regards!
The LetyShops team
I didn't think it was real. If it takes a while for them to give you the cashback, you just have to be patient. I've received 4 cashbacks about two months after making the purchases. I hope the timeframe is shorter.
Hello.
Thank you so much for sharing your experience ❤
We'd also like the cashback to be credited more quickly, but the wait time depends on each store.
All the best.
The LetyShops team