Hello.
We regret that this situation has happened. Like and you, we are also interested in crediting cashback. Only in this case we receive a commission from the partners. Loss of cashback can be due to several factors: violation of store terms, prolonged payment (more than one hour), use of promotional codes.
Don't worry, we will look for your cashback in the system and if necessary, we will contact our partners to resolve your issue. Check the status of your request, please.
Sincerely,
LetyShops team