Cashback refused for violating store rules. I understand it's because I used a measly €5 coupon on a €130 purchase.
Hello, Ruben!
Cashback from this store is not credited if a coupon is applied, we are very sorry about this. Make sure to read the terms and conditions of each store before purchasing.
My ten to the Letyshops response and review service for saving me my IKEA cashback. Thanks again to you.
Thank you very much for leaving your comment!
I made two purchases activating the Cashback on the Letyshop website and I found a message that the Cashback has been lost... I had to waste a lot of time making the requests, we will see if they are of any use.
Hello, Ivan!
Thank you for creating the requests. We look forward to receiving positive feedback from the partners.
Sorry for any inconvenience.
After speaking with Letyshop, they have refunded me. I am giving it a star rating because Letyshop has been able to solve the problem.
This is the second time I've bought something from here and haven't received my cashback. It was a purchase of €1,300!!
Hello, Ana!
We sincerely apologize for the situation that occurred. We have sent the request to the partners to return the commission for your order. We hope to receive the answer soon and that it is positive.
In this store, the cashback never appears, no matter what device you use. It has happened to me on every occasion. But then you complain, months go by and they deny it, generally alleging that the rules are not being followed, when in my case this was not the case. It is regrettable.
Hello!
We have already rewarded you with cashback for your purchase. We hope that such incidents do not occur again in the future.
Every time I have made an order, the cashback has always been recognised. Of course, I have always done it from the computer. The bad thing is that it takes a long time to recognise the money, it is October and I have been waiting for one since July.
Hello, Alejandro!
Cashback for your purchase is expected to be confirmed by February 13th. We apologize for any inconvenience caused ❤
Appalling! I have never had an Ikea purchase appear in the app. I always buy following all the rules, and nothing. Since last year, all the Ikea purchases I have made do not appear. You have to appeal and they make you a “compensation” payment, but always well below what would be due. Very badly! Both from Letyshops and IKEA.
Good afternoon, Núria.
Technical specialists will investigate the matter, so try using another device, such as a laptop, for your next IKEA purchases.
We hope the tips our agent sent you are useful ❤
Terrible management of both IKEA and Letyshop, after losing my cashback the first time, I have made a second purchase in which my cashback does not appear either, what a coincidence that in this store all cashback is lost
Hello, Cynthia!
First of all, we want to sincerely apologize for any inconvenience this situation has caused. For some reason, we have not received compensation for your purchases. To find out, we have contacted the partners. Our agent Julia is monitoring the case and will do everything possible to help you.
All the best,
the LetyShops team
I don't know how you can wait so long for the Cashback to be credited, 6 months!!! for a few euros... It's a shame
Hello Silvia!
We apologize for the unpleasant experience. We are aware that the wait for the refund is a bit long, but we cannot influence it as it depends on our partners.
All the best,
the LetyShops team