Good day!
Thank you for your feedback. It is a pity that the cashback for your orders was not automatically registered. Perhaps the reason for the loss of cashback is in third-party extensions, the use of discounts or the checkout algorithm. To find out the reason for losing your cashback, please leave a request from your personal account, section "Help".
We will wait for your request and will do our best to help.
Sincerely,
LetyShops team