Reviews about Letyshops in Philippines

Hello Andrei!

Thank you for your feedback. We are very sorry that for some reason the cashback for the order was not credited automatically.

To resolve the issue, please create an appeal to our care service. You can do this through the "Help" section of your personal account. We will definitely try to understand the current situation and help you.

We will be waiting for your request.

Sincerely,
LetyShops team

Hello Roman!

Thanks for your feedback. We will be happy to help you.

In order for us to understand this situation, write to us through the "Help" section of your personal account. Please attach to your request a screenshot of the order from the personal account of the store, or any document confirming payment for the order.

We will be waiting for your request. Have a good day!

Sincerely,
LetyShops team

Hello!

Thanks for your feedback. According to the data from your personal account, cashback for orders from the Rozetka store has already been credited to your balance.

If you have any questions or suggestions about the work of our service - write. Have a good day!

Sincerely,
LetyShops team

Good day!

Thanks for your feedback. Dmitry, we ask you not to worry, cashback for your orders will be credited to your balance. The fact is that on the page for going to the store where you made a purchase, we indicated only the average waiting time for the cashback. Cashback can be credited both earlier than the estimated date and later.

Every day we are working to improve the service so that you enjoy using it. Already on many pages of stores there is information about the average time of cashback crediting, as well as the maximum terms. In the near future, we will add this information to the pages of all stores / services.

If you have any questions, be sure to write, we will be glad. Have a good day!

Sincerely,
LetyShops team

Good afternoon, Alexander!

Thank you for your opinion. Feedback from our users is the most valuable thing for our company. It is you who help us see our pros and cons, what we still need to work on so that you feel as comfortable and protected as possible when working with the service.

Our goal is for each user to receive only pleasant emotions from mutual cooperation. We are sincerely sorry that you have encountered difficulties using our service. We will try to respond constructively to each of the points so that there is no misunderstanding.

1. Let's not hide the fact that sometimes cashback is lost. But, the order amount does not in any way affect the fixation of orders. The reason is often a violation of the shopping algorithm, the use of third-party discounts, coupons. The most important rule for getting a cashback is to activate cashback through an extension or a direct transition from our website to the store's website. If losses occur periodically, although everything was done correctly, there is a high probability that the reason is in the device. The fact is that some third-party extensions and even functions of antivirus programs can overwrite our affiliate link and take a reward for your order for themselves. But we always try to help find the reason and, if possible, compensate for the cashback.

2. The minimum amount is 500 rubles due to the fact that the commission for withdrawal is paid by our service and users receive the accumulated cashback in full. And so that our clients can conveniently accumulate the minimum amount for withdrawal, we often increase cashback rates, give Lety-codes, and also carry out promotions related to the withdrawal of funds.

3. Unfortunately, yes. With heavy load of the manager, the care services simply physically do not have time to process requests as quickly as we would like. We are doing our best to remedy the situation. At the moment, we respond much faster and our users receive the first response within a few hours, the next depending on the situation (whether it is necessary to send a request to partners, clarify information from colleagues, whether your manager has a working day), but often within a day. We are working to help you even faster.

4. When a store declines a reward, an automatic rejection and cashback occurs. The reason for rejection may be - non-purchase / return of goods, violation of the purchase algorithm with cashback, use of other bonus programs when purchasing. Sometimes erroneous deviations occur. On your question with a rejected cashback, we contacted our partners. We received information from partners with some delay. However, a positive answer came and the cashback has already been credited to your balance.

5. Yes, indeed, there are stores whose remuneration rate depends on the category of goods, there are stores that do not charge remuneration for some goods at all. But we always share this information with our users and write about all rates, features, conditions on the store page. It contains very important information, which it is advisable to read before buying. Cashback rates depend on the remuneration that stores pay us. We cooperate with more than 1000 stores, so you can choose the one with the most favorable conditions for you.

6. We hope that our users understand what cashback is. But let's repeat it once more. Cashback is a refund of a portion of the cost of each purchase. It's very simple: we bring customers to stores, stores pay us money for this, we share this money with you.

Thank you for being with us.

If you have any questions - be sure to write.

Sincerely,
LetyShops team

Hello Vitaly!

Thank you for your feedback. We give the maximum that we can, given that we are developing the service, increasing the team, connecting more new stores, investing in the development of the loyalty program and holding promotions. We want our users to receive as many additional bonuses as possible (for example, fly codes and prizes during draws) throughout the year, which will give them more positive emotions than a small difference in cashback rates. We hope that during your work with us you are convinced of our loyalty.

If you have any questions or wishes - write. We are always open to dialogue.

Have a nice day!

Sincerely,
LetyShops team