Good day!
Thank you for your feedback. Do not worry, often, the reason for this situation is the accidental creation of a second account.
Make sure that you entered the account from which your previous orders were made in the same way as this one.
Let us remind you that it is possible to log in via e-mail / password or one of the social. networks. If you still fail to find your cashback, please provide the number of any order that was successfully recorded in your account to our customer care service.
We will find your cashback!
We will wait for feedback. Have a good day!
Sincerely,
LetyShops team