A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
I placed an order on 05/17, as of today the cashback is still pending and they still have until 08/25, more than 3 months for Temu to approve the cashback, it is a hundred times preferable to have a lower cashback percentage on AliExpress and have it approved as soon as you confirm receipt of the product than to wait 3 months and on top of that have to use a different wifi, a new account, and a cell phone that you have not used before to have a little more cashback.
Hello.
We understand that the wait can be frustrating. We'd love for it to be as fast as other stores, like AliExpress, but unfortunately, we can't expedite this process. New customer cashback requirements are set directly by the store.
IT TAKES A LONG TIME FOR PURCHASES TO ARRIVE.