A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
Some sellers cheat. For example, they offer 2 items and send one (1 item). Scammers also quickly close down the store. They lie in the descriptions of the products they sell.
Good morning!
We are sorry that a similar situation occurred.
Please contact the store's customer service department regarding this matter.
I placed an order with 100% cashback a month ago, I still don't have it in my waiting list, it hasn't been found, I'm disappointed
Good morning!
Cashback appears based on information from partners. If it did not appear, it means that something had an impact on it.
We see that our specialist has contacted you and is working to resolve the situation.
Overall, it's very nice, but you have to wait a long time for cashback
Good morning!
This waiting time is needed for partners to check all order data and transfer the commission to us.