periodically cashback is not counted, about 1 out of 5 purchases - you have to apply for a "search". despite the fact that the purchase algorithm is naturally the same every time. Waiting then for these kopecks is stretched for months. in a couple of years, letishops can fix it. There are no complaints about the store itself.
Our service does not cooperate with stores directly, but through partners. Unfortunately, we do not influence the speed of request processing and cannot speed it up. Only with the help of an application can we request the reason for the loss and return the commission.
Please note that in this store cashback is not credited on some products. Fanatical does not provide us with an exact list. We do not exclude that you have acquired just such positions. It is worth waiting for a decision on the application.
purchase went very well and support looks excellent! Unfortunately the cashback didn't work twice! I was a little disappointed as it always worked very well on all my other purchases. I still have an open application that looks like it's going to end without me receiving cashback. I hope they can improve on that aspect.
Thanks for your feedback.
We are improving our product every day. Unfortunately, if for some reason you do not receive cashback on orders placed with us, we will also be unrewarded. Therefore, we, like you, are interested in the smooth purchase process.
Your request has already been sent to the store. Status can be tracked in the "My cashback" section. As soon as we receive some news from the store, our manager will get in touch with you. Don't worry, please, the situation will certainly be resolved.
Thank you for understanding! Any questions - tell us!
I have nothing negative about the Fanatical store itself! Only positive emotions, how many prices I took below this +, but about the cashback of your LetyShops I'm DISAPPOINTED !!! During this year, I made purchases there 5 times through you, and nothing ... So with the recent purchase it was 12/23/2020, the transition was registered and that's it ...
We receive information automatically from the store after the user makes a purchase through the service. If this does not happen, nothing is received (neither order data, nor commission).
We are always ready to sort out situations of loss of cashback by contacting partners. To do this, you need to submit an application to search for it in the "Orders and Finance" section through the "Submit application" button. To track the status and result of the application, expand it in your personal account as in the example.