Purchases at Цитрус UA with cashback in New Zealand
Кешбек не нараховується:
- за передзамовлення;
- якщо в замовлення були внесені зміни (номер телефону, місце доставки, переоформлення тощо);
- при використанні програми лояльності "Цитрус Обмін";
- при частковій оплаті бонусами магазину;
- якщо замовлення було оформлене через оператора Служби підтримки;
- при оформленні через bu.ctrs.com.ua/;
- при оплаті від юридичної особи;
- за замовлення, оформлені через мобільний додаток Цитрус UA.
Кешбек нараховується тільки за замовлення з регіонів, в які магазин доставляє замовлення.
Reviews on Цитрус UA (117)
Therefore, we publish only our customers' reviews.
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I ordered a laptop from Citrus, with increased cashback, ordered delivery by courier around the city, they said they couldn't deliver, they only sent it by new mail 4 days later after 24 hours of waiting, the cashback never arrived, left a request for lost cashback, I don't recommend ordering from this store
Greetings!
We are sorry that this situation occurred. Thank you for submitting a cashback request.
We have contacted our partners to sort this out. Please monitor the processing process in your personal account.
If you have any questions, write to us in the "Help" section of your account.
Have a nice and peaceful day!
If I could give zero stars, I would. ordered two laptops with increased cashback from Citrus. After clarification by the manager over the phone, the store changes the order number on its own, does not confirm the cashback after the summer. My last purchase in this store.
Good day!
Our managers will try to help in solving this issue. We have already contacted our partners.
We expect)
It's always the same. First, you choose Citrus through cashback. Then it does not come Time passes and for some imaginary reason it is not counted If Letyshops cannot influence the service, then it is better to refuse this store. Letyshops 4 months for consideration sounds like a simple unwillingness to deal with the problem. Exactly the last purchase in citrus, both with and without cashback.
Good day, Alexander!
Cashback is displayed automatically based on data from the store. In case of loss, we also get nothing from the store.
Thank you for applying to find cashback.
The maximum time for processing requests from the store (up to 4 months) was noted in the account. Usually the answer comes sooner.
We will follow up on the application together with you!
Probably my last Citrus purchase. Every time it gets worse. They "forgot" to send the order until he himself called and reminded. Cashback was also not found, maybe the Letyshops team will help in 4 months, but: without hope, I hope :)
Good day!
We checked the information on order 17712679 dated 10.10.2023.
The responsible manager for the order contacted to clarify the data on the shipment and informed that the shipment takes place within two days.
You also called on 10/12/2023 at 10:52 a.m., when there was no waybill created for handing over the company's goods to the carrier, the manager reported a delay in shipping, and the order was sent to you on 10/12/2023 at 12:18 p.m. under TTN number 20400355640024, which you received on 10/13. 2023.
Regarding the feedback on cashback, according to the loyalty program from the company "Tsitrus" cashback is calculated on the 15th day from the moment of purchase. That is, the cashback will be active on the phone number on October 28, 2023
If you have any questions regarding the order/cashback, you can contact our support service at phone number 044 503 7030
Citrus store
Thank you to the LetyShops team for their quick response and resolution of the cashback issue that the Citrus store rejected. I was pleasantly surprised.
Good day!
We are glad that you are satisfied with our service :)
We wish you even more pleasures during shopping and just in life :)
The LetyShops team
