Purchases at Cecotec ES with cashback in New Zealand

Terrible experience. I usually use this app for a lot of purchases, the ones they have available. I made a purchase on November 25th for a value of €530, I went ahead with the purchase because I had a 14% cashback, as always I don't feel like it available and I had to open the request attaching photos of the purchase and the cashback I had. Today they accepted the request and they gave me €28, out of €63 that they should have returned once the VAT was removed. I opened a ticket and they responded that the cashback was a maximum of €28. Something that WASN'T INDICATED ANYWHERE. A scam. I will never buy from this store again.

Very bad experience. Last week I bought a vacuum cleaner in this store. As part of the Black Friday offers from Letishops they gave me 14% back. That encouraged me to buy this vacuum cleaner in advance, even though it didn't suit me at all, and to opt for the Cecotec brand. I had planned to buy one from another brand that was cheaper, but with the cashback refund it was similar. I noticed that after following all the steps I was always shown the cashback activated icon. After the purchase, what was my surprise is that it doesn't appear as pending. I have claimed it and now I have to wait 4 months to see what the store says... but they have already done me a disservice because I made a financial effort by buying in advance in the hope that it would be rewarded. I am quite upset to be honest. I regularly use the LetiShops app and I have no problems, but coincidentally the two times I have bought something for which they should have given me a higher cashback this has happened. And it really makes me angry.

I made a fairly large order and since I saw that they returned a good percentage of cashback, I did it through Letyshop. Well, the cashback didn't appear in 24 hours as it usually happens, so I opened a claim proving the payment and the order made on the website and what I found was that Letyshop indicates that it hasn't found the cashback in its system. In addition, it tells me that the store can take up to 4 months to give me an answer xd 4 months for them to finally say maybe no. A bit of a shame.

We are in dispute. 5 electric bicycles. About €100 cashback. Denied. Well, when I have the bikes I plan to return them and buy them at Decathlon. I spent around €5,000. You have to be very shameless

The Cashback did not appear, and when I claimed it they canceled my order. I was e. promotion and had a 10% Cashback. They have not sent me the product or the Cashback. I do not recommend buying in this store.