Purchases at Temu with cashback in Italy
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
Reviews on Temu (441)
Therefore, we publish only our customers' reviews.
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- Other country
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Cashback was supposed to be credited on 10/30, but now the date has changed to 11/9. Why is that?
Greetings!
Partners have changed the waiting period.
Don't worry, we expect the reward soon.
I placed the order on 21.08, still no cashback (26.10). I have had the product for a long time, returns/reimbursements were not made. The enrollment date was changed from 8.11 to 15.11
Good day!
Partners need time to process and communicate information. We hope that the cashback will be credited in the near future.
We are waiting with you!
good afternoon, tell me why when the price of the product was lowered, the cashback was also lowered, but as for travel goods, you do not increase the cashback? one order was for almost 800 UAH, but before receiving the cashback, the price was lowered, and the cashback was less, but now I ordered for almost 1400 UAH, I see that the price of the product has already increased, why then did the cashback not apply anymore?
Greetings!
Before registration, the store checks the information and can change it.
If the product becomes more expensive, cashback will simply appear on the next purchase for a larger amount.
GooglePay does not process payment
Good day!
Valentin, please contact store support.
I have a negative experience: instead of 46%, I got 11%. This is a kind of selective charge.
Good day!
The user status (new/existing) listed in the cashback rates is determined by Temu Shop based on their own data, not LetyShops.
Temu's new customer rate only applies if the account is logged in for the first time. You may have visited this site before.
This rate does not apply:
- if the user repeatedly logs into the same account;
- if the user logs into any account from the same device that was used for the previous login;
- if the user logs into any account from the same IP address that was used for the previous login.
All of the above applies even if the order has not been completed or the checkout process has not been started at all.
