Purchases at Temu with cashback in Italy
A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
- if a user logs in repeatedly to the same account;
- if a user logs in to any account from the same device that was used to log in previously;
- if a user logs in to any account from the same IP address that was used to log in previously.
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
- for an order made via the store's mobile app;
- for a gift card purchase;
- if a gift card was redeemed to complete an order;
- if a coupon was used to complete an order;
- if an order is partially returned;
- if an order was altered (the goods within the order were swapped, added or deleted);
- if an order has not been delivered and the order value has already been refunded to a user.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
Reviews on Temu (520)
Therefore, we publish only our customers' reviews.
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Fraud! If they promise a 100% cashback refund, then give it, Support says they can't do anything because the store has the right to change, that is, they can't help!!! And where else can I turn if support can't help the store??? Outraged by the injustice, I hope the support service will help resolve the situation, I'm waiting for an answer
Good day!
The store may change information about the order during its processing.
In the Temu store, two basic cashback rates were in effect at the time of placing the order:
10% - new Temu client.
1% - existing Temu client.
Taking into account the 10X increase, the cashback was 10%.
100% was credited exclusively for the purchase of a new customer from the Temu store.
The new Temu customer rate only applies if you are logging into your Temu account for the first time.
This rate does not apply:
- if the user logs in to the same account again;
- if the user logs in to any account from the same device used for the previous login;
- if the user logs into any account from the same IP address used for the previous login.
User status (new/regular) is determined by the Temu store based on its own data, not LetyShops.
received orders sent by temu
