Reviews about Letyshops in United Arab Emirates
- Reviews by registered
users 467 - Facebook reviews
A disaster! After a purchase of over €1,000, and waiting 5 months, they tell me there's no cashback because the store hasn't responded... My complaint ID is #1761026. I hope someone in charge can see what's going on and give me a solution! For other buyers, be careful: don't make purchases expecting cashback... it never arrives, and they'll harass you for half a year.
Good morning,
We apologize for the long wait.
We don't work directly with all stores, but rather through our special affiliate program. We've contacted you via a request to find out why you lost your refund, as the store didn't provide us with any information about your order. Unfortunately, we haven't received a response from the store, which means that, since we at Letyshops haven't received our commission, we won't be able to credit your cashback.
We've already made some loans using company funds in the past. Unfortunately, we can't do this all the time.
We sincerely hope our agent's recommendations will help with future purchases.
Sincerely,
LetyShops team
I have most of the refunds pending, if not all of them. 5 of them have already passed the deadline. Added to this is the fact that they refund amounts randomly and sometimes without sense. Customer service is pathetic; they just file your requests and that's it! I feel scammed and I don't intend to let them confuse more people. The internet is a great gateway to information.
Good afternoon.
It's a shame you have such an impression.
Your order is still pending because the maximum waiting time has not yet elapsed. This time is necessary for the store to ensure it has received the order and no refund is issued, although cashback is often confirmed sooner.
We see that a customer service request has already been created from your account.
Sincerely,
LetyShops team
I made a purchase through the AliExpress app. They debited my account, but the AliExpress order says the buyer didn't issue payment, and therefore the order hasn't shipped. No money, no orders.
Good morning.
Our service works with over 2,000 stores, each with its own unique payment and receipt features. When paying for an order, you pay not to LetyShops, but to the store. Contact AliExpress support to understand the situation.
We hope the problem is resolved positively.
Sincerely,
LetyShops team
Generally satisfied. But I've had a question open for days now, and they still haven't resolved it, and there's no way for them to contact me :(
Good afternoon.
We sincerely apologize for not responding for so long. Due to the large number of inquiries, our customer service managers are processing requests in turn. We are working to help our customers as quickly as possible. Believe me, your issue will not go unanswered.
Thank you for your understanding.
Sincerely,
LetyShops team
Cashback never works on my computer, but I've sent an email every time complaining about the situation, and they always kindly fix the issue and refund my money. The app works better for me than the website, but the customer service is 10/10. I'm VERY HAPPY.
Good afternoon!
We're always happy to help our customers. We hope the recommendations provided by our advisor will help you avoid losing cashback in the future.
Greetings,
LetyShops Team
Good morning, I sent you a query because I don't have any cashback for the purchases I made. On November 11, 2019, I spent about €160 and no cashback. Why? I haven't received any response through queries #1835795. Regards.
Good afternoon!
We sincerely apologize for not responding for so long. Due to the large number of inquiries, our customer service managers are processing requests in turn. We are working to help our customers as quickly as possible. Believe me, your issue will not go unanswered.
Greetings,
LetyShops Team
I've made several purchases recently and have had problems with my cashback. I haven't received it. This last time it happened again, and I've been waiting for a week for a response to my inquiry, and nothing has come my way.
Good afternoon.
We sincerely apologize for not responding for so long. Due to the large number of inquiries, our customer service managers are processing requests in turn. We are working to help our customers as quickly as possible. Believe me, your issue will not go unanswered.
Thank you for your understanding.
Sincerely,
LetyShops team
Hello, bad experience, there is no solution to withdraw money, everything is a lie, there is no trust. It does not deserve any stars, I am disappointed
Good afternoon.
We see your account has been deleted. We're very sorry you left us without waiting for a solution to the situation.
If you have questions or would like to share an opinion, please write to our online chat. We welcome any feedback.
Greetings,
LetyShops Team.
