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Purchases at TOMTOP with cashback in India
(2.45)
Average rating of the store
Waiting time for crediting cashback
Cashback will appear in your account with "Pending" status within
1 day
Within this time your cashback should appear with "Pending" status under "My cashback" section after an order has been made.
Cashback is confirmed and credited within
35
- 50 days
If the shop’s T&Cs haven’t been violated and the item hasn’t been returned to the seller, cashback will be credited no later than this period.
Attention!
- Cashback is credited for the actual payment amount only without taking into account the amount of bonus points used.
- The cashback amount credited to your account balance may vary from the amount displayed before. This is caused by the conversion of rates between the store's and your account's currencies.
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Reviews on TOMTOP (99)
(2.45)
Average rating of the store
India
Анатолий
22.10.2017
A very strange store. I ordered a copter from them, waited 3 months, and received nothing. The parcel was stuck in one place. They never responded to any of my letters. I opened a dispute in PayPal and after that (a month later) they only returned the money, in the end I lost 6,000 rubles due to the dollar exchange rate falling. Of course, I didn't receive any compensation. I strongly advise against buying expensive things there.
The review was translated from Russian using Google Translate.
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Николай
13.10.2017
I ordered a copter, waited a month for it to be shipped, and eventually got my money back via Paypal. I asked questions in the chat and by email - no response. I was banned from their Russian VK group for asking about the order status. Don't get involved with these scammers, buy on Gearbest or Ali :)
The review was translated from Russian using Google Translate.
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Максим Гашененков
06.10.2017
The store is very strange. When I made an order, as it turned out later, it was divided for delivery and only an insignificant (in terms of cost) part of the order was tracked, and the phone that I bought arrived more than 30 days later. Everything works fine, there are no complaints about the equipment, but there are many questions about tracking and the work of tomtop support. They answer about once out of five times, so I'm still waiting for an answer so that the order can be closed and I can get my cashback, which is still hanging in anticipation.
The review was translated from Russian using Google Translate.
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Антон Сафронов
03.10.2017
Horrible store. They sent a different phone model, not the one I ordered. Naturally, the one they sent was $40 cheaper. They don't respond to messages. Cashback for other orders hasn't arrived to my balance yet, although the orders have been confirmed and the maximum waiting time has expired. It's been more than 60 days... in general, there's a lot of deception in this store. I DO NOT RECOMMEND!
The review was translated from Russian using Google Translate.
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LetyShops
03.10.2017
Good afternoon
Thank you for your feedback. We are very sorry that you have encountered such a situation. We hope that you will still be able to receive your order. Try contacting the store's "Support" by email: support@tomtop.com
If the maximum date for confirming cashback on your orders has already passed, please leave a request through your personal account, in the "Help" section, we will try to speed up the process of calculating cashback.
We will be waiting for your request. Have a nice day!
Sincerely,
LetyShops team
The review was translated from Russian using Google Translate.
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Олег Петров
01.10.2017
I don't understand anything yet. One copter has been on the road for a month, the second one has been "on hold" for two weeks. What kind of hold is unclear. Why aren't they sending it?! I'm still waiting.
The review was translated from Russian using Google Translate.
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Сергей
29.09.2017
Disgusting store. Waited 60 days for quadcopters. After two months they returned the money, but in the dollar exchange rate I lost more than 10 thousand.
The review was translated from Russian using Google Translate.
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Диана
29.09.2017
Thank you Tom Top! I made an order, then read the reviews. A lot of negative ones, I was very worried that the goods would not arrive. I ordered Xiaomi redmi not 4x on September 5. Yesterday, September 28, they brought it home by courier! The phone is excellent! Works great. Just one wish: put Euro plugs for the socket in Russian orders) I'm waiting for the cashback to be credited, when will it be?
The review was translated from Russian using Google Translate.
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LetyShops
29.09.2017
Good afternoon
Thank you for your feedback. We are sincerely glad that you are satisfied with your purchase. To find out information about cashback accrual, please leave a request through your personal account, the "Help" section, the customer service managers will try to help you.
If you have any questions or suggestions about our service, please write to us. Have a nice day!
Sincerely,
LetyShops team
The review was translated from Russian using Google Translate.
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Владимир
28.09.2017
The store is a scam. I ordered a quadcopter on August 11 for $495. Today is September 28 - no money, no quadcopter. Support wrote back during the 45 "warranty days" to wait, everything will arrive soon. However, exactly 45 days later, in response to another request, support said, "sorry, but your package has returned to us and we are ready to return the money." However, there is still no money and I think there won't be.
The review was translated from Russian using Google Translate.
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Сергей
25.09.2017
Scam!!! I bought an action camera from them 40 days ago, the goods have not been received, although I specifically paid extra so that the delivery would be 7 days. The support is silent, like partisans.
The review was translated from Russian using Google Translate.
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Станислав Ерофеев
16.09.2017
Disgusting store. I ordered a Xiaomi router 3G from them. They sent it, but the router was lost by the post office at the Krasnodar sorting center - it is tracked before sorting, and has been hanging in the sorting for a month. I wrote to support twice, asking them to file a search for the shipment - useless. They say that customs allegedly detained it - but according to the track from customs it was released on August 19 and on the 23rd it was already being sorted in Krasnodar. To solve the problem, they suggested contacting customs (sic!), although I sent them links to the English version of the Russian Post website with the track, and screenshots from there, where it is written in English on the screen that everything was released from customs and managed to be delivered across Russia. And if with AliExpress you can at least try to get your money back, then here I lost 3,000 rubles.
The review was translated from Russian using Google Translate.
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Михаил Вячеславович
15.09.2017
The order, which was supposed to be received in 7-10 days, was sent only after 2 weeks and took more than 2 weeks to arrive.
The review was translated from Russian using Google Translate.
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Михаил Вячеславович
15.09.2017
I do not recommend using the services of the TomTop.com store. Terrible support, they send fake products and do not replace them. I ordered $800 from them in a month and a half. Then there was an order for an Air Mouse with gyroscopes for $8. In fact, it turned out to be an ordinary remote control with buttons without a mouse function. They refused to change the description on the page. To return the money, they asked to return the goods back at their own expense. The return costs comparable money. The promised delivery times are not met. Two days in a row they called at 5 am, asked to send a photo of the passport and credit card to confirm the purchase of $48!!! The cashback from the order made 40 days ago has not yet been credited.
The review was translated from Russian using Google Translate.
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LetyShops
15.09.2017
Hello!
Thank you for your feedback. We are very sorry that you have encountered such a situation. We are sure that the store values its customers and will solve the problem in your favor. Cashback for your order is displayed with the status "Pending", the maximum waiting time for cashback from the store is 50 days. Do not worry, the cashback will definitely be credited to your balance, if this does not happen, be sure to let us know.
If you have any questions, please contact us. Have a nice day!
Sincerely,
LetyShops team
The review was translated from Russian using Google Translate.
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